HOTEL OPERATIONS SUPERVISOR

Golden Entertainment, Inc.; Las Vegas (NV); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company in the hospitality industry is seeking a Hotel Operations Supervisor to oversee daily activities and ensure high-quality service. This role involves managing team members, addressing guest concerns, and collaborating with hotel leadership to maximize guest satisfaction. The ideal candidate will have strong communication skills and relevant experience in hotel operations.

Qualifications

• At least 1 year of relevant experience in a similar environment preferred.
• Strong knowledge of LMS preferred.
• Fluent in English, written and verbal.

Responsibilities

• Supervise daily activities of Front Desk, VIP Services, Rooms Control, and Valet.
• Investigate and resolve guest complaints and concerns.
• Train and supervise team members on their assigned shifts.

Skills

Communication

Organization

Time Management

Guest Service

Education

High school diploma or equivalent

Bachelor’s or Associate degree

Tools

LMS

Job description

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Join to apply for the HOTEL OPERATIONS SUPERVISOR role at Golden Entertainment, Inc.

Summary: As the Hotel Supervisor, your responsibilities include supervising, coordinating, and directing daily activities of the Front Desk, VIP Services, Rooms Control, Bell/Baggage, and Valet. Additionally, you provide support to division leadership in the administration of each department, aiding in maximizing guest satisfaction and team member productivity.

Hotel Operations Supervisor - The Strat (Las Vegas, NV)

Description

Summary: As the Hotel Supervisor, your responsibilities include supervising, coordinating, and directing daily activities of the Front Desk, VIP Services, Rooms Control, Bell/Baggage, and Valet. Additionally, you provide support to division leadership in the administration of each department, aiding in maximizing guest satisfaction and team member productivity.

Essential Functions and Responsibilities

• Train and supervise team members on their assigned shifts
• Supervise the operation of VIP Services, Rooms Control, Bell/Baggage, and Valet to ensure efficiency and high-quality service to guests
• Maintain effective controls to ensure adherence to department guidelines and recommend changes to maximize service, efficiency, and security of company funds
• Investigate and correct shortages and errors
• Collaborate with hotel leadership on promotions, special events, and sales groups to maximize room and block rate utilization
• Recommend room rate adjustments as required
• Investigate and resolve guest complaints and concerns, following up to ensure guest satisfaction
• Maintain credit policies and take appropriate actions for overdue accounts or collection issues
• Ensure compliance with gaming laws, internal controls, policies, and regulations such as Title 31
• Provide outstanding guest service promptly, meeting company standards
• Perform other duties as assigned

Requirements

Qualifications

• At least 1 year of relevant experience or transferable skills in a similar environment preferred
• Previous Front Desk or VIP Services experience preferred
• Strong knowledge of LMS preferred
• Ability to prioritize and work independently
• Effective organization and time management skills
• Excellent communication skills, both in groups and one-on-one
• Experience delivering high-level guest service
• Proficiency with computer systems
• Must be at least 21 years old
• High school diploma or equivalent required; Bachelor’s or Associate degree preferred
• Fluent in English, written and verbal
• Ability to obtain and maintain required work cards and verify right to work in the U.S.

Work Cards

• Nevada Gaming Registration

Physical Requirements

• Occasional pushing/pulling up to 25 lbs
• Occasional lifting/carrying up to 25 lbs at various levels
• Occasional squatting, kneeling, reaching, bending, twisting
• Sitting and working at a desk/computer as needed
• Constant standing and walking
• Effective communication using speech, radios, and phones
• Good hearing and vision, including color discrimination and dexterity

Work Environment Conditions

• Indoor setting
• Potentially smoky, noisy, with bright flashing lights
• Extreme temperatures and exposure to dust, fumes, gases

The above describes the general nature of the work. Responsibilities may change or be added at any time. Must be able to perform essential functions with or without accommodations.