Hotel Operations Manager - Luxor

MGM Resorts; Luxor (PA); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Wellness incentives

Employee discounts

Free meals

Free parking

Development programs

Health protection

Job summary

MGM Resorts International is seeking a Manager of Hotel Ops to support the Senior Hotel Manager and lead the Front Desk team. This role drives guest satisfaction, executes the front desk strategy, and oversees labor management to meet financial goals.

Responsibilities include implementing policies, training, scheduling, and performance coaching to ensure service excellence across the property. A strong focus on teamwork and operational leadership is essential to deliver show-stopping experiences

Qualifications

• Must be 21 years of age or older.
• Opera experience preferred.

Responsibilities

• Lead the Front Desk operations team under the Senior Hotel Operations Manager.
• Help implement policies, procedures, training, and staffing for front desk operations.
• Drive guest satisfaction and exceptional service aligned with MGM Resorts standards.
• Provide coaching, interviews, and performance management for front desk staff.
• Oversee labor costs and contribute to financial performance of the property.

Skills

Team leadership

Guest service

Strategic planning

Coaching & development

Labor management

Front desk operations

Customer experience

Policy implementation

Tools

Opera PMS

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

The Manager of Hotel Ops will provide support to the Senior Hotel Manager with direction and leadership for the property Front Desk team, consistent with the MGM brand. The candidate is responsible for leading the hotel management team in achieving their stated operational and financial goals including managing labor and overall financial performance. The manager owns the execution of functional strategy and the operational direction of the Front Desk. Ensure high customer satisfaction and an exceptional guest experience, in accordance with MGM Resorts service standards. All duties are performed in accordance with company policies and procedures.

THE DAY-TO-DAY:

• Works closely with the Senior Hotel Operations Manager to implement strategic Initiatives provided by Hotel Strategy CoE for hotel operations
• Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team
• Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development
• Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company's service standards
• Participates with: Interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department

THE IDEAL CANDIDATE:

• Must be 21 years of age or older required
• Technical knowledge and experience with Opera preferred

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

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