Hotel Operations Lead - Flexible Schedule & Growth

Social Change Institute; Springfield (MA); On-site; USD 90,000 - 136,000; Full time

Benefits offered by this job

Autonomy over schedule

Job summary

Social Change Institute in Springfield, MA is opening an internship for a Hotel Manager who blends project management with complex operations. The role recognizes 7+ years of prior experience and offers ownership over scheduling and daily decision-making.

The position pays $90,000–$136,000 annually and grants autonomy to set your own schedule while continuing growth. You will collaborate with MA teams, respond to requests, and mentor others to improve reporting accuracy for decisions.

Qualifications

• 7+ years of hands-on experience in a general role.
• Working knowledge of Catering Management and Project Management.
• Customer-focused outlook with strong interpersonal skills.
• Strong working knowledge of prioritization and mentoring.
• Empathy that helps feedback land softly.

Responsibilities

• Absorb context quickly and contribute early.
• Apply Catering Management and Project Management to solve daily ops.
• Maintain Springfield momentum when the manager pipeline is thin.
• Respond to internal and external requests promptly.
• Map handoffs between MA teams to prevent gaps.
• Provide hands-on support to colleagues and Social Change Institute clients.
• Keep MA reporting accurate to support decisions.

Skills

7+ years experience

Catering Management

Project Management

Customer-focused

Prioritization

Mentoring

Empathy

Job description

Social Change Institute in Springfield, MA is opening an internship for a Hotel Manager who blends project management with complex operations. The role recognizes 7+ years of prior experience and offers ownership over scheduling and daily decision-making.

The position pays $90,000–$136,000 annually and grants autonomy to set your own schedule while continuing growth. You will collaborate with MA teams, respond to requests, and mentor others to improve reporting accuracy for decisions.