Hotel Operations Director - Casino Resort

Meskwaki Bingo Casino Hotel; Tama (IA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health Plan (Medical, Dental, Vision)

PTO

Holiday Pay

401(k) Retirement Savings Plan

Weekly Pay

Job summary

Meskwaki Bingo Casino Hotel in Tama, IA seeks a seasoned hotel leader to optimize daily hotel operations, guest services, and revenue performance. You will align front/back-of-house, retail, and guest services with gaming and F&B units while guiding a large team in a 24/7 casino resort setting.

You will manage budgets, implement cost controls, and leverage yield management to maximize profits, all while ensuring compliance and top guest satisfaction.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field; 10 years of progressive hotel management may substitute education.
• Six years of proven hotel management experience, preferably in a casino resort.
• Strong financial acumen, with experience in budgeting, data analysis, forecasting, and revenue management.
• Excellent communication and people skills, with the ability to lead and inspire a diverse team.
• Familiarity with gaming regulations and an understanding of the interplay between the hotel and casino operations; ability to obtain a gaming license.
• Proficient in Microsoft Office and knowledgeable of hotel systems.
• Flexibility to work irregular hours in a 24/7 environment.
• High School Diploma or GED required.

Responsibilities

• Oversee the day-to-day operations of the hotel, including front and back of the house hotel operations, retail, and guest services.
• Develop and implement efficient operational procedures to enhance guest satisfaction, optimize resources, and maximize revenue.
• Collaborate and coordinate hotel operations with gaming operations and the marketing department et al. to ensure we maintain adequate room inventory for casino VIPs.
• Collaborate and coordinate hotel operations with Food & Beverage options to account for guests visiting and attending functions in our conference center operations.
• Monitor and analyze key performance indicators to identify areas for improvement and implement corrective measures.
• Develop and manage the hotel's annual budget to achieve revenue and profit targets.
• Implement cost-control measures and revenue optimization strategies without compromising service quality.
• Analyze financial reports and market trends to identify opportunities for revenue growth and cost efficiencies. Use yield management techniques to optimize revenue.
• Ensure the hotel's compliance with applicable regulations, safety standards, and casino policies.
• Oversee quality assurance initiatives to maintain the highest standards of cleanliness, maintenance, and guest satisfaction.
• Ensure the delivery of exceptional guest experiences throughout their stay at the hotel by championing a guest-centric culture.
• Collaborate with department heads to maintain the highest quality of guest services, focusing on guest feedback and continuous improvement.
• Recruit, train, and mentor a skilled and motivated team of hotel staff, fostering a positive work environment.
• Conduct regular performance evaluations and provide constructive feedback to enhance team performance.
• Promote effective communication and teamwork among hotel departments and with other casino resort divisions.
• Coordinate and maintain positive and collaborative relationships with departmental vendors.

Skills

Financial acumen

Leadership

Communication skills

Problem solving

Gaming regulations knowledge

Office software

Time management

Adaptability

Education

Bachelor’s degree in Hospitality Management, Business Administration, or related field

High School Diploma or GED

Tools

Microsoft Office

Hotel systems

Job description

Meskwaki Bingo Casino Hotel in Tama, IA seeks a seasoned hotel leader to optimize daily hotel operations, guest services, and revenue performance. You will align front/back-of-house, retail, and guest services with gaming and F&B units while guiding a large team in a 24/7 casino resort setting.

You will manage budgets, implement cost controls, and leverage yield management to maximize profits, all while ensuring compliance and top guest satisfaction.