Hotel On Site Manager

WSS Charlotte; Charlotte (NC); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Generous PTO & travel perks

Comprehensive healthcare

Incentives & recognition program

Brand training & development

Job summary

Sandpiper Hospitality seeks an On-Site Manager to live on-site at the hotel and lead flawless operations. You will be the GM’s key partner, responsible for weekend operations and overnight on-call coverage (Wednesday-Sunday), acting as Manager on Duty.

Your duties include Front Desk team leadership, supervising weekend staff, budgeting support, guest satisfaction, and ensuring brand standards. You’ll coordinate with departments to maintain security and improve guest experience.

Qualifications

• Minimum Qualifications: live on site OR within 30 minutes of the hotel when on call.
• Exceptional leadership, communication, analytical, and problem-solving skills.

Responsibilities

• Front Desk Team Management: hiring, discipline, scheduling, training, mentoring, performance appraisals.
• Weekend Supervision: direct work of front desk, housekeeping, and maintenance during weekend shifts.
• Financial & Administrative Support: assist in budgeting, labor, expenses, payroll approval.
• Guest Experience & Compliance: ensure highest standards of service; monitor feedback and security.
• Operational Execution: ensure front desk operations and on-call shifts comply with standards; provide back-up support.
• Sales Contribution: assist GM in prospecting to maximize hotel revenues.

Skills

Leadership

Communication

Analytical

Problem-solving

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Manager WSS Charlotte, Charlotte, NC, US

4 days ago Requisition ID: 9067

Salary Range: $40,000.00 To $43,000.00 Annually

On-Site Manager: The 24/7 Operational Anchor!

Your Challenge: Live On-Site to Guarantee Flawless Operations!

Ready for a unique leadership opportunity that requires you to live on-site at the hotel and ensure continuous operational excellence? Join Sandpiper Hospitality (SH), one of the fastest-growing companies in the extended stay market, as our next On-Site Manager!

This is a high-responsibility role where you are the GM's vital partner and the primary manager for weekend operations and overnight on-call coverage (Wednesday-Sunday). You will live on-site to ensure the hotel operates flawlessly, acting as the Manager on Duty and demonstrating your ability to lead, manage, and assure guest satisfaction, all while celebrating our value to "Play To Win."

The On-Site Mandate

Continuous Oversight: This position is required to live on site at the hotel OR must be on site within 30 minutes when on call. Compliance with Sandpiper's Fraternization Policy is mandatory.

On-Call Responsibility: Responsible for overnight on-call shifts and weekend operations of the hotel, including coverage from Wednesday through Sunday.

GM Succession: Assumes the General Manager’s full responsibilities (managing the budget and maintaining standards) on weekends and when called upon or in the absence of the General Manager.

Your Operational Duties

As our On-Site Manager, you are the key manager for the Front Desk team and all weekend staff, responsible for the property's performance and culture when the GM is not present.

Key Responsibilities Include:

• Front Desk Team Management (Direct Reports): Manages and has direct responsibility for the Front Desk team, including hiring, discipline, terminations, schedule-writing, training, mentoring, and conducting annual personnel performance appraisals for all direct reports.
• Weekend Supervision: Customarily and regularly directs the work of all front desk, housekeeping, and maintenance employees during weekend shifts and other times when the GM is not on the premises.
• Financial & Administrative Support: Assists the GM in monitoring cash management and in-house balances, and contributes to budgetary control measures (labor, expense, and inventory). Reviews and approves property payroll for all direct reports.
• Guest Experience & Compliance: Ensure the highest standards of customer service. Routinely meet with guests to solicit feedback, monitor social media, and ensure prompt resolution of issues. Ensure the security needs of the guests, staff, and property are met.
• Operational Execution: Ensure all front desk operations, overnight on-call shifts, and property procedures comply with Sandpiper and brand standards. Provide necessary relief or back-up duties (front desk, housekeeping, etc.) to ensure optimum operation.
• Sales Contribution: Aid and contribute to sales prospecting efforts per the direction of the General Manager to maximize hotel revenues and profits.

The Rewards: Why You'll Love Being at Sandpiper

We believe in rewarding our associates for their hard work and dedication, fueled by our value, "We Grow By Giving."

Generous PTO & Travel Perks: Enjoy paid vacation days, paid holidays, and associate room discounts for your personal travel.

Comprehensive Healthcare: Multiple plan options are available, with SH picking up a generous amount of the cost.

Incentives & Recognition: Be generously rewarded for your contributions through incentives and our Rewardian program. We reinforce our culture with fun annual surprise packages that celebrate our Core Values.

Growth & Training: We invest in you with comprehensive brand training and professional development to ensure your success.

If you possess a blend of strategic leadership, hands-on operational management, and a dedicated "We Are All In" spirit, we want to hear from you!

Minimum Qualifications: The Non-Negotiables

MANDATORY requirement to live on site OR within 30 minutes of the hotel when on call.

Exceptional leadership, communication, analytical, and problem-solving skills.

Preferred Qualifications: The Bonus Points

Proven experience in a management role in the Hospitality industry, with significant supervisory and personnel management responsibilities.

Experience managing operations within major hotel brands (e.g., Choice, IHG, Marriott).

Experience with budgeting, financial management, or project management.