Assistant General Manager

WSS Colton; Colton (CA); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Generous PTO

Healthcare options

Brand training

Incentives program

Job summary

Sandpiper Hospitality (SH) in Colton, CA is seeking an Assistant General Manager to act as the essential second-in-command and support the General Manager in daily hotel operations.

You will drive performance, profitability, and guest satisfaction, stepping in for the GM as needed and leading a small team to uphold brand standards and deliver exceptional service.

Qualifications

• Proven track record driving operational efficiency and profitability.
• Experience overseeing front desk operations and staff schedules.
• Experience in budgeting and financial management for hospitality properties.

Responsibilities

• Oversee front desk operations and act as Manager on Duty.
• Direct the work of staff, including hiring, coaching, and performance reviews.
• Assist GM with cash management, budgeting, and revenue management.
• Lead guest relations and ensure high levels of guest satisfaction.
• Protect company assets and ensure brand standards are upheld.

Skills

Leadership

Operational oversight

Team development

Communication

Problem solving

Tools

Payroll systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Supervisor WSS Colton - CA, Colton, CA, US

4 days ago Requisition ID: 9104

Salary: $70,304.00 Annually

Assistant General Manager: The Operations Force!

Your Challenge: Drive Excellence and Step Up to Lead!

Ready to be the essential second-in-command and a future General Manager? Join Sandpiper Hospitality (SH), one of the fastest-growing companies in the extended stay market, as our next Assistant General Manager!

This is a dynamic, hands-on leadership role where you will directly assist the General Manager (GM) in managing the property's day-to-day operations. You will be key to assuring optimum performance, profitability, and continual improvement in all critical areas. When the GM is out, you'll assume full responsibility, demonstrating your ability to lead the property and celebrate our value to "Play To Win."

Your Operational Duties

As our Assistant General Manager, you are the operations driver, dedicated leader, and partner to the General Manager.

Key Responsibilities Include:

Operational Oversight & Manager on Duty: Assume responsibility for working various shifts at the front desk and sharing "Manager on Duty" responsibilities with the GM. Ensure all front desk operations, policies, and Sandpiper and brand standards are upheld.

Team Leadership & Development: Customarily and regularly direct the work of at least two or more employees. Your suggestions and recommendations regarding hiring, firing, promotion, and change of status must be given particular weight. You will review and approve payroll, and execute training, coaching, counseling, and annual performance appraisals for all direct reports.

Financial & Sales Support: Assist the GM in monitoring cash management, budgetary control measures (including labor, room expense, and inventory), and managing property revenue. Conduct sales activities and make sales calls to increase occupancy and revenue.

Quality & Guest Experience: Meet with guests regularly, monitor social media, and resolve guest issues in a timely manner. Ensure that clean rooms, guest, and Associate satisfaction are top priorities. Uphold the "Say Yes to a Simple Request" program.

Property & Asset Protection: Responsible for the protection of Company assets as well as company and guest information. Provide necessary back-up duties (housekeeping, front desk, etc.) as needed to ensure optimum operation of the hotel.

The Rewards: Why You'll Love Being at Sandpiper

We believe in rewarding our associates for their hard work and dedication, fueled by our value, "We Grow By Giving."

Generous PTO & Travel Perks: Enjoy paid vacation days, paid holidays, and associate room discounts for your personal travel.

Comprehensive Healthcare: Multiple plan options are available, with SH picking up a generous amount of the cost.

Incentives & Recognition: Be generously rewarded for your contributions through incentives and our Rewardian program (rewarding points for tenure and extraordinary service). We reinforce our culture with fun annual surprise packages that celebrate our Core Values.

Growth & Training: We invest in you with comprehensive brand training for our properties to ensure your continued professional development.

If you possess a blend of strategic thinking, hands-on leadership, and a "We Are All In" spirit, we want to hear from you!

Preferred Qualifications:

A proven track record of driving operational efficiency and profitability.

Exceptional leadership, communication, analytical, and problem-solving skills.

BONUS! Experience managing operations within major hotel brands (e.g., Choice, IHG, Marriott).

Experience with budgeting, financial management, or project management.