Hotel Night Auditor (Harrah's Metropolis, Illinois)

Caesars Entertainment; Metropolis (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a Hotel Night Auditor to create a fun-filled environment and ensure excellent service delivery. In this role, you will manage guest check-ins and check-outs, resolve issues promptly, and maintain a professional demeanor. The ideal candidate will possess strong interpersonal skills and experience in data entry, contributing to a team-oriented atmosphere. This position offers a unique opportunity to be part of a dynamic team, ensuring guests have a memorable experience while working in a vibrant environment that values excellence and teamwork.

Qualifications

• Strong interpersonal skills required for guest interactions.
• Experience in data entry and dealing with the public is required.

Responsibilities

• Ensure accurate check-in and check-out of guests.
• Resolve guests’ problems/complaints promptly and courteously.
• Maintain knowledge of hotel and community events for superior service.

Skills

Computer usage skills

Interpersonal skills

Data entry

Team player

Education

High School Diploma or equivalent

Job description

Hotel Night Auditor (Harrah's Metropolis, Illinois)

Join to apply for the Hotel Night Auditor (Harrah's Metropolis, Illinois) role at Caesars Entertainment

Job Description

Creates and ensures a fun-filled and exciting environment where the flawless delivery and execution of service excellence is paramount. Responsible for the accurate check-in and check-out of each guest.

Qualifications

• High School Diploma or equivalent preferred
• Computer usage skills required
• Strong interpersonal skills required
• Experience in data entry and dealing with the public is required
• Must be a team player and have a professional appearance

Essential Functions

• Prior experience within the hospitality or related industry is preferred
• Ensure all guest contact is courteous, informative, and thorough
• Post charges, settle folios for individuals, groups, and due-outs communicated through Housekeeping
• Receive cash, credit cards, and comps in payment, obtaining proper approval and authorization
• Maintain an operating bank, render bills, and issue change
• Provide reservations for Casino/Hotel guests, including restaurants and special events
• Ensure the timely delivery of messages, mail, and packages left for guests and departments
• Control safe deposit transactions
• Work closely with hosts to ensure all complimentary and amenity offerings are provided as agreed
• Resolve guests’ problems/complaints promptly, courteously, and efficiently
• Maintain knowledge of Hotel, Community, and Special Events to provide superior service
• Demonstrate a positive and enthusiastic demeanor at all times
• Audit the work of other GSRs
• Perform other duties as assigned

Physical, Mental & Environmental Demands

• Work independently
• Stand for 6-8 hours
• Move between floors via stairs or elevator
• Respond to visual and aural cues
• Fluent in English, both written and spoken
• Stoop, bend, twist, push, pull, lift (minimum 25 lbs)
• Manual dexterity for data entry and handling objects
• Tolerate areas with second-hand smoke, dust, loud noises, and bright lights
• Work nights, holidays, and weekends