Hotel - Night Auditor - Front Desk - Fairfield Inn Victorville

Greens; Victorville (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Night Auditor to join their team at a vibrant hotel. This role is perfect for someone with a passion for hospitality and a knack for detail. You will be responsible for overseeing night operations, conducting audits, and ensuring guest satisfaction. The ideal candidate will thrive in a fast-paced environment and possess excellent communication skills. Join a company that values professionalism and teamwork, where your contributions will make a significant impact on the guest experience. If you are looking for a rewarding opportunity in the hospitality sector, this could be the perfect fit for you.

Qualifications

• 1 year of Night Auditor experience and 3 years in hotel front office.
• Proficient in property management systems and front office operations.

Responsibilities

• Complete front office and night audit duties accurately.
• Direct Night Shift staff and ensure lobby appearance.

Skills

Effective Communication skills

Teamwork

Problem-solving

Customer service

Education

High School diploma

Tools

Brands property management system

Quore Property Management System

Simple Hotel property data system

Front office equipment (credit card machine, copier, fax)

Job description

Hotel - Night Auditor - Front Desk - Fairfield Inn Victorville

Join to apply for the Hotel - Night Auditor - Front Desk - Fairfield Inn Victorville role at Green's General Foods

If you are a Night Auditor with 1 year of experience and 3 years Hotel front office experience with a High School diploma or higher-level education and prepared to work the Night Shift Part Time, this may be the opportunity for you!

Key Responsibilities

• Ensure proper completion of all front office and night audit duties.
• Direct and coordinate the activities of all Night Shift staff.
• Effectively, properly and accurately analyze the day's operating results and perform daily assigned duties including:
• Conduct the Night Audit in accordance with the Greens standards.
• Operations Analysis & Reporting:
• Accounts Payable
• Accounts Receivable and direct billing
• End of day statistics
• Labor hours
• Greens Splash Report
• Front office room inspection reports
• Competition survey
• Newspaper review for lead generation
• Operations statistics report – labor cost/room, etc.
• Ensure the proper appearance of the lobby and all public areas, including the complimentary breakfast area.
• Act as the Manager on Duty (MOD).

The Ideal Candidate Will

• Be proficient in the use of the Brands property management system as well as the Quore Property Management System and be able to train front desk personnel on the system.
• Be proficient and a champion of the Simple Hotel property data system.
• Have a good understanding of all hotel operating procedures.
• Review front office communications logs.
• Supervise delegated responsibilities and follow up.
• Be able to use all front office equipment such as the credit card machine, copier, and fax.
• Inform the General Manager of any unique situations or unusual developments in front office operations.
• Handle guest complaints effectively.
• Understand the Chart of Accounts.
• Process reservations by mail, telephone, fax, and central reservation systems referrals.
• Process reservations received from sales office and other hotel departments.
• Be knowledgeable of room types and offered rate plans.
• Fully understand the hotel’s franchise policy on guaranteed reservations and no-shows.
• Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates.

What are we looking for?

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• Effective Communication skills
• Pleasing personality
• Good team player
• Good listener
• Well-groomed and professional appearance.
• Open with praise, discrete with criticism.

Seniority level

Entry level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Food and Beverage Manufacturing