Hotel Night Auditor

Indus Hospitality Group, Inc; City of Rochester (NY); On-site; USD 19,000 - 36,000; Full time

Job summary

Indus Hospitality Group is seeking a front desk associate to deliver high-quality guest service at our Rochester, NY property. You will greet guests, register arrivals, assign rooms, and coordinate reservations with a courteous, professional approach.

You will also handle telephone inquiries, post charges, and prepare folios while maintaining lobby areas and assisting with shuttle and breakfast duties as needed. This role requires reliable attendance and a customer-first mindset.

Qualifications

• One to three months related experience and/or training.
• High school diploma or GED.
• Minimum 18 years of age.

Responsibilities

• Greet, register and assign rooms to guests.
• Answer telephone and take reservations.
• Post charges and process payments; make change for guests.
• Monitor room availability and block rooms.
• Prepare and print guest folios; finalize transactions.
• Assist with shuttle schedule and continental breakfast setup.
• Ensure lobby and public areas are clean and well-maintained.
• Provide guests information on hotel services and local area.

Skills

Customer service

Cash handling

Reservations

Telephone etiquette

Education

High school diploma / GED

Job description

SummaryResponsible for performing a variety of guest service activities while providing the highest level of service possible in an efficient, courteous and professional manner by following brand service standards and adhering to guidelines and procedures.Essential Duties and ResponsibilitiesGreet, register, and assign rooms to guests.Answer telephone.Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.Make and confirm reservations.Monitor room availability.Block rooms.Program wake-up calls.Handle guest mail and messages.Open and close shifts making cash drops as necessary.Maintain market stock and coffee area as needed.Finalize transactions completed during the day and process credit card transactions.Prepare and print folios for departing guests.Create, print, file and transmit required reports.Compile daily sales figures and complete the Daily reports.Complete End of Month procedures.Ensure hotel PMS system is in balance with the reservations system. Correct any discrepancies.Provide guests information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service, along with directions and information regarding the local area.Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies.Schedule shuttle runs for guests (hotels with shuttle only).Perform laundry duties as needed.Set up continental breakfast.QualificationsOne to three months related experience and/or training; High school diploma or general education degree (GED); or equivalent combination of education and experience. Minimum 18 years of age.Physical DemandsThe associate must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.Work EnvironmentWhile performing the duties of this Job, the associate is occasionally exposed to fumes or airborne particles, chemicals and dust. The noise level in the work environment is usually moderate. The associate works in an environment open to the general public.Why Join Indus Hospitality Group?At Indus Hospitality Group, we offer a dynamic work environment that fosters growth, innovation, and collaboration. Our team provides exceptional service and creates memorable experiences for both our guests and employees. Joining us means being part of a supportive, inclusive culture where your contributions are valued, and your career development is a priority.We are committed to providing you with opportunities for personal and professional growth, ensuring that you have the tools and resources to thrive in your role. If you are a self-motivated, detail-oriented individual with a passion for recruitment, we invite you to apply for this exciting opportunity to make a meaningful impact on our team and help shape the future of our organization.Come grow with us at Indus Hospitality Group!