Hotel Night Audit - AC Marriott

Concord Hospitality Enterprises; Lansing (MI); On-site; USD 40,000 - 45,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Night Auditor for their AC Marriott location. This entry-level position is vital for ensuring an extraordinary guest experience through exceptional customer service and operational management. The role involves welcoming guests, managing payments, and processing paperwork, all while contributing to a positive team culture. If you have a passion for hospitality and a friendly demeanor, this opportunity to join a respected team awaits you!

Benefits

Medical/Dental/Vision Plans

Life Insurance

401K Options

Tuition Assistance

Discounted Room Rates

Training & Development Opportunities

Career Advancement Opportunities

Qualifications

• Passion for serving others and creating memorable experiences.
• Ability to manage guest payments and cash-handling procedures.
• Strong problem-solving and communication skills.

Responsibilities

• Welcome guests with warmth and professionalism.
• Resolve guest concerns quickly and effectively.
• Process nightly paperwork and adhere to hotel safety procedures.

Skills

Hospitality

Customer Service

Problem Solving

Communication

Job description

Join to apply for the Hotel Night Audit - AC Marriott role at Concord Hospitality Enterprises

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Join to apply for the Hotel Night Audit - AC Marriott role at Concord Hospitality Enterprises

Pay Range: $16-$18/hour

Are you passionate about serving others and creating memorable experiences? Join our team as a

Night Audit - Overnight Front Desk

Pay Range: $16-$18/hour

Are you passionate about serving others and creating memorable experiences? Join our team as a Night Auditor and become the heart of our hotel’s operations! In this dynamic role, you’ll be the first point of contact for our guests, making a lasting impression with your friendly demeanor and exceptional service skills. If you thrive on engaging with people, solving problems, and delivering outstanding hospitality, this opportunity is tailor-made for you.

At Concord Hospitality, we pride ourselves on a culture that values and respects every team member. Together, we create a positive and supportive environment where your contributions truly matter.

What You’ll Do

As Night Auditor, you’ll play a vital role in ensuring every guest has an extraordinary stay. Your responsibilities include:

• Welcoming guests with warmth and professionalism, ensuring their needs are met promptly and courteously.
• Delivering high levels of service and hospitality to create a positive guest experience.
• Resolving guest concerns quickly and effectively, ensuring satisfaction every time.
• Managing guest payments, posting charges, and adhering to cash-handling procedures.
• Communicating guest feedback and concerns to relevant departments and management.
• Responding promptly to calls, lobby visitors, and team member requests for assistance.
• Processing nightly paperwork.
• Demonstrating full knowledge of hotel safety and emergency procedures.
  
  

Why Join Us?

• Be the Difference: Your proactive, responsive, and caring approach will shape the guest experience.
• Engaging Environment: Work in the hub of activity, interacting with guests and team members daily.
• Growth Opportunities: Be part of a company that invests in your success and values your contributions.
• Team Culture: Experience a workplace where respect and collaboration are at the core of everything we do.
  
  

Bring your winning personality, strong sense of responsibility, and passion for hospitality to our team. Apply now and start your journey in creating unforgettable guest experiences!

Here are some reasons our associates like working for us:

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued, and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now!

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

Referrals increase your chances of interviewing at Concord Hospitality Enterprises by 2x

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