Hotel Manager

PROPER AUSTIN HM LLC; Austin (TX); Sur place; USD 70 000 - 110 000; Plein temps

Résumé du poste

Austin Proper Hotel and Residences, part of Proper Hospitality, seeks a Hotel Manager to oversee day-to-day operations, ensuring seamless guest experiences and efficient property performance. You will lead Front Office, Housekeeping, F&B, and Maintenance, reporting to the General Manager.

Ideal candidates have 5+ years in hotel operations with supervisory experience, strong financial acumen, and a track record in luxury settings. This role emphasizes staff development and service excellence.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• 5+ years in hotel operations, with at least 2 years in supervisory or management role.
• Experience with Opera or Protel hotel management software.
• Strong leadership and communication skills.
• Knowledge of budgeting and cost control in hospitality.
• Experience in luxury or upscale hotel preferred.

Responsabilités

• Oversee daily hotel operations to ensure departments run smoothly and efficiently.
• Monitor front office, housekeeping, F&B, and maintenance for quality standards.
• Ensure policies and procedures are followed and safety protocols are in place.
• Lead staffing, training, and operational strategies with the General Manager.
• Elevate guest experience through proactive guest relations and service excellence.
• Prepare and review budgets, forecasts, and financial performance.
• Collaborate with sales/marketing to optimize occupancy and revenue.

Connaissances

Leadership

Communication

Problem solving

Multi-tasking

Financial acumen

Industry knowledge

Formation

Bachelor’s degree in Hospitality Management

Business Administration or related field

Outils

Opera

Protel

Microsoft Office

Description du poste

Situated in Downtown’s Second Street District, Austin Proper Hotel and Residences is an iconic luxury destination just steps from Lady Bird Lake, ACL Live, and the city’s best shopping. With expressive interiors by Kelly Wearstler and culinary concepts by McGuire Moorman Lambert Hospitality, the hotel offers 238 design-forward rooms and suites, a rooftop pool, immersive wellness experiences, and menus built around local farms, vibrant produce, and nutrient-rich ingredients. Wellness, design, and culture, seamlessly woven into every stay.

Job Summary:

The Hotel Manager is responsible for overseeing the day-to-day operations of the hotel, ensuring a seamless guest experience, and maintaining the overall efficiency of the property. Reporting directly to the General Manager, the Hotel Manager will lead and support various hotel departments, including Front Office, Housekeeping, Food & Beverage, and Maintenance. This role involves managing staff, optimizing operational processes, ensuring high levels of guest satisfaction, and meeting financial and service goals while upholding the hotel’s brand standards.

Essential Job Duties and Responsibilities

Operations Management:

• Supervise daily hotel operations to ensure that all departments function smoothly and efficiently.
• Monitor front desk operations, housekeeping, food and beverage service, and maintenance, ensuring that all areas meet quality standards.
• Ensure that hotel policies and procedures are consistently followed by all staff.
• Oversee the implementation of safety and security protocols to ensure a safe environment for guests and employees.
• Coordinate with the General Manager on staffing, training, and operational strategies to improve hotel performance.

Guest Experience & Satisfaction:

• Ensure that guest services exceed expectations by overseeing guest relations, ensuring efficient check-in/check-out, and addressing guest concerns promptly.
• Implement and monitor guest feedback systems to evaluate satisfaction and identify areas for improvement.
• Handle guest complaints and issues effectively, maintaining the hotel’s reputation for excellent service.
• Ensure rooms, amenities, and services meet the hotel’s brand standards and guest expectations.
• Lead, train, and motivate hotel staff to ensure they provide exceptional service and meet performance standards.
• Conduct regular staff meetings and provide ongoing coaching, feedback, and performance evaluations.
• Develop staffing schedules and ensure the hotel is appropriately staffed based on occupancy levels and seasonal demand.
• Foster a positive and collaborative team environment, ensuring effective communication across all departments.

Financial Management & Budgeting:

• Assist the General Manager in preparing the hotel’s annual budget and financial forecasts.
• Monitor the hotel’s operating costs and take corrective actions to control expenses and maximize profitability.
• Review financial reports regularly and report to the General Manager on key performance indicators, including revenue, occupancy rates, and operational costs.
• Support revenue management strategies by optimizing room rates, occupancy, and ancillary revenue streams.
• Assist with sales and marketing efforts to increase room occupancy and promote hotel services.
• Collaborate with the sales team to implement promotional campaigns and develop relationships with local businesses and event organizers.
• Help maintain the hotel’s online presence and reputation through social media, customer reviews, and marketing efforts.

Health & Safety Compliance:

• Ensure the hotel complies with all local health, safety, and regulatory requirements.
• Oversee the implementation of safety and cleanliness protocols for both staff and guests.
• Ensure all hotel facilities are maintained to the highest standards of cleanliness, functionality, and safety.

Reporting & Communication:

• Provide regular reports to the General Manager on operational performance, staffing, guest feedback, and financial performance.
• Maintain open and effective communication with the General Manager and department heads to ensure alignment with the hotel’s overall objectives.
• Participate in management meetings and contribute to discussions on hotel strategy and performance.

Education and/or Experience

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
• 5+ years of experience in hotel operations, with at least 2 years in a supervisory or management role.
• Strong knowledge of hotel operations, including front office, housekeeping, food and beverage, and maintenance.
• Previous experience working in a luxury or upscale hotel is a plus.
• Experience with hotel management software (e.g., Opera, Protel) and Microsoft Office Suite.

Skills/Specialized Knowledge

• Strong leadership skills with the ability to motivate and develop staff at all levels.
• Excellent communication and interpersonal skills, with a customer-focused mindset.
• Strong problem-solving abilities, especially in handling guest issues and operational challenges.
• Ability to manage multiple tasks and projects while maintaining high service standards.
• Strong financial acumen, with experience managing budgets and controlling costs.
• Knowledge of local regulations and health and safety standards related to the hospitality industry.
• Proficiency in hotel management software and property management systems.

Physical Demands

• Ability to sit or stand for extended periods while working at a desk or conducting meetings.
• Ability to walk, stand, and move around the hotel property as needed.
• Ability to lift up to 20 pounds (e.g., office supplies, files, or equipment).
• Occasional travel for industry events or to visit other properties.

Why Join Proper Hospitality

At Proper, we build experiences that move people - and that begins with the team behind them. As a best-in-class employer, we’re committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together.

Everything we do is grounded in the belief that hospitality is more than a profession - it’s an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity ( Care Proper ), strive for excellence in everything we do ( Achieve Proper ), think creatively and resourcefully ( Imagine Proper ), and take pride in the style and culture that make us who we are ( Present Proper ).

We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests.

Our Commitment: Building the Best Place to Work

Our Best Place to Work initiative is a living commitment - a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically.

At Proper, joining the team means more than finding a job - it means joining a community that believes in building beautiful experiences together, for our guests and for one another.

Proper Hospitality is an equal-opportunity employer. We provide employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, gender identity or expression, genetics, or any other federally or state-protected category.

We also consider qualified applicants with criminal histories in accordance with local Fair Chance Hiring Ordinances.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.