Director of Rooms

PROPER AUSTIN HM LLC; Austin (TX); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Comprehensive benefits

Career development programs

Job summary

Proper Hospitality is seeking a Director of Rooms for our Austin property to oversee Front Office, Housekeeping, Laundry, and Guest Services. You will lead a high-performance Rooms Division, aligning department goals with the hotel’s business strategy to elevate guest experiences and profitability.

You will drive recruitment, training, and performance management while monitoring KPIs, guest feedback, and financial performance to ensure top-tier service and operational excellence.

Qualifications

• Bachelor’s degree in hospitality management, Business Administration, or related field required; Master’s Degree preferred.
• Minimum of 5–7 years of progressive experience in hotel operations, incl. at least 3 years in a leadership role within the Rooms Division.
• Proven track record in managing large teams and driving operational excellence in a fast-paced hospitality environment.
• Strong knowledge of hospitality management systems (e.g., Opera, InforHMS), as well as property management and POS systems.
• In-depth understanding of budget management, financial reporting, and revenue optimization techniques.
• Experience in strategic planning, process improvement, and implementing guest satisfaction initiatives.

Responsibilities

• Provide strategic leadership to the Rooms Division, including Front Office, Housekeeping, and Laundry departments.
• Develop and implement policies, procedures, and standards for all Rooms Division departments.
• Collaborate with other hotel department heads to enhance guest experience, maximize synergies, and drive profitability.
• Oversee recruitment, training, and performance management of all department heads and staff.
• Drive continuous improvement initiatives across the Rooms Division and set KPIs.
• Monitor guest feedback and ensure the highest levels of guest satisfaction.
• Manage budget and financial performance of the Rooms Division, including revenue forecasting and cost control.
• Analyze financial reports to identify trends and cost-saving opportunities.
• Optimize occupancy, ADR, and RevPAR through pricing and service improvements.
• Ensure compliance with health, safety, and brand standards.

Skills

Leadership & management

Strategic direction

Budgeting & financials

Guest service excellence

Communication

Team development

Education

Bachelor’s degree in hospitality management

Master’s degree preferred

Tools

Opera

Infor HMS

POS systems

Job description

Situated in Downtown’s Second Street District, Austin Proper Hotel and Residences is an iconic luxury destination just steps from Lady Bird Lake, ACL Live, and the city’s best shopping. With expressive interiors by Kelly Wearstler and culinary concepts by McGuire Moorman Lambert Hospitality, the hotel offers 238 design-forward rooms and suites, a rooftop pool, immersive wellness experiences, and menus built around local farms, vibrant produce, and nutrient-rich ingredients. Wellness, design, and culture, seamlessly woven into every stay.

Job Summary:

The Director of Rooms is a key leadership position responsible for overseeing all aspects of the Rooms Division, including Front Office, Housekeeping, Laundry, and Guest Services. You will be responsible for managing the daily operations, ensuring the highest levels of guest satisfaction, and optimizing the efficiency and profitability of the Rooms Department. You will lead and develop a dynamic team of department heads, ensuring seamless operations across all areas, while fostering a culture of excellence and continuous improvement. This position reports directly to the General Manager and collaborates closely with other hotel executives to align departmental goals with the overall business strategy.

Essential Job Duties and Responsibilities

Leadership & Strategic Direction:

• Provide strategic leadership to the Rooms Division, including Front Office, Housekeeping, and Laundry departments, ensuring alignment with the hotel’s overall goals and objectives.
• Develop and implement policies, procedures, and standards for all Rooms Division departments, ensuring operational efficiency and the highest level of guest service.
• Collaborate with other hotel department heads (e.g., Sales & Marketing, F&B, Maintenance) to enhance the guest experience, maximize operational synergies, and drive profitability.
• Oversee recruitment, training, and performance management of all department heads and staff, ensuring a high-performance team focused on delivering superior guest experiences.
• Drive continuous improvement initiatives across the Rooms Division, setting and achieving departmental KPIs (Key Performance Indicators) such as guest satisfaction scores, operational costs, and staff performance.

Guest Experience & Satisfaction:

• Monitor guest feedback and satisfaction scores, identifying areas for improvement and implementing corrective actions to ensure the highest levels of guest satisfaction.
• Handle escalated guest complaints and issues, ensuring prompt and effective resolution while maintaining the hotel’s reputation for excellence.
• Ensure that all guest-facing departments (Front Desk, Housekeeping, Concierge) are aligned in providing personalized and memorable guest experiences, from check-in to departure.
• Oversee the development of guest service programs and initiatives that ensure consistent, top-quality service in all Rooms Division departments.
• Manage the budget and financial performance of the Rooms Division, including revenue forecasting, cost control, and capital expenditures.
• Analyze financial reports and performance data to identify trends, cost‑saving opportunities, and areas for operational improvements.
• Optimize room occupancy, average daily rate (ADR), and revenue per available room (RevPAR) through strategic pricing, guest services, and operational efficiencies.
• Ensure that Rooms Division operations are conducted within budget, adhering to company policies and guidelines regarding labor, supplies, and other costs.
• Lead the development of strategies to drive room revenue, working closely with the Sales and Marketing team to align on pricing, promotions, and inventory management.

Staff Development & Training:

• Lead and mentor department heads, fostering a positive, team-oriented work environment that encourages professional development and high employee morale.
• Develop and implement training programs for all Rooms Division staff, ensuring they have the skills and knowledge required to perform at their best.
• Conduct regular performance evaluations and provide constructive feedback to staff, identifying areas for growth and development.
• Promote and support an environment that embraces diversity, inclusion, and mutual respect among all team members.

Room & Facility Management:

• Ensure that all guest rooms, public areas, and back‑of‑house areas are maintained to the highest cleanliness, safety, and operational standards.
• Collaborate with the Maintenance department to address any room repairs or upgrades, ensuring rooms are always guest-ready.
• Oversee the scheduling and completion of deep‑cleaning schedules, ensuring rooms and public spaces meet or exceed cleanliness standards.
• Ensure compliance with all health and safety regulations and policies in the Rooms Division, including sanitation, cleanliness, and emergency procedures.

Revenue & Inventory Management:

• Collaborate with the Revenue Management team to maximize room revenue by ensuring effective inventory management and optimal room allocation.
• Analyze occupancy data and trends to make real‑time decisions on room allocation, upgrades, and rate adjustments.
• Review and approve room inventory allocations, ensuring that the property remains competitive and attractive to target markets.
• Ensure that operational and guest satisfaction goals are aligned with revenue targets, optimizing room revenue through both pricing strategies and guest service.

Compliance & Standards:

• Ensure that the Rooms Division is in compliance with all legal, health, safety, and regulatory requirements, as well as brand standards.
• Conduct regular audits of Rooms Division operations to ensure adherence to hotel policies, procedures, and quality standards.
• Implement and maintain safety procedures for guest rooms, public areas, and all other hotel facilities, ensuring the well‑being of guests and staff.

Education and/or Experience:

• Bachelor’s degree in hospitality management, Business Administration, or related field required; Master’s Degree preferred.
• Minimum of 5–7 years of progressive experience in hotel operations, including at least 3 years in a leadership role within the Rooms Division (e.g., Front Office, Housekeeping).
• Proven track record in managing large teams and driving operational excellence in a fast‑paced hospitality environment.
• Strong knowledge of hospitality management systems (e.g., Opera, InforHMS), as well as property management and point‑of‑sale systems.
• In‑depth understanding of budget management, financial reporting, and revenue optimization techniques.
• Experience in strategic planning, process improvement, and implementing guest satisfaction initiatives.

Skills/Specialized Knowledge

• Strong leadership and management skills, with the ability to inspire, motivate, and develop teams.
• Excellent problem‑solving, organizational, and decision‑making abilities.
• Strong financial acumen, including the ability to manage budgets, forecasts, and financial reports effectively.
• Exceptional communication and interpersonal skills, with the ability to work effectively with team members, senior management, and external stakeholders.
• A deep understanding of guest service standards, with the ability to lead by example in delivering exceptional experiences.
• Knowledge of industry trends, guest preferences, and competitive landscapes to anticipate market changes.

Physical Demands

• Ability to work long hours, including weekends, holidays, and evenings, as required.
• Ability to sit or stand for extended periods, as well as walk throughout the hotel property.
• Ability to occasionally lift up to 25 pounds and handle equipment or materials as needed.

Why Join Proper Hospitality

At Proper, we build experiences that move people — and that begins with the team behind them. As a best-in-class employer, we’re committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together.

Everything we do is grounded in the belief that hospitality is more than a profession - it’s an opportunity to care for others and make lives better. Guided by the Pillars of Proper , we show up with warmth and authenticity ( Care Proper ), strive for excellence in everything we do ( Achieve Proper ), think creatively and resourcefully ( Imagine Proper ), and take pride in the style and culture that make us who we are ( Present Proper ).

We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests.

Our Commitment: Building the Best Place to Work

Our Best Place to Work initiative is a living commitment — a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically.

At Proper, joining the team means more than finding a job — it means joining a community that believes in building beautiful experiences together , for our guests and for one another.

Proper Hospitality is an equal-opportunity employer. We provide employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, gender identity or expression, genetics, or any other federally or state-protected category.

We also consider qualified applicants with criminal histories in accordance with local Fair Chance Hiring Ordinances.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.