Hotel Manager

Hollywood Casino Aurora; Aurora (IL); On-site; USD 75,000 - 82,000; Full time

Job summary

A leading entertainment venue in Aurora is seeking a Hotel Manager to oversee daily operations, manage staff, and ensure exceptional customer service. The ideal candidate holds a Bachelor's degree and has experience in hospitality management, complemented by strong leadership and communication skills. This role offers a competitive starting salary ranging from $75k to $82k, reflecting experience and contributions. Join our dynamic team and advance your career with us.

Benefits

Day-one medical coverage

401(k) matching

Annual performance bonus

Qualifications

• Bachelor's degree or related experience required.
• Proficient in Microsoft applications and hotel software.
• Ability to interact with guests and resolve issues diplomatically.

Responsibilities

• Supervise day-to-day operations of the hotel.
• Create schedules while managing labor costs.
• Ensure compliance with regulatory requirements.

Skills

Customer service

Leadership

Communication

Budget management

Problem-solving

Education

Bachelor's degree

Experience in hospitality

Tools

Microsoft Excel

Hotel management software

Job description

Overview

Join to apply for the Hotel Manager role at Hollywood Casino Aurora.

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll be part of an exciting industry where days and nights are fast paced. You’ll work with a diverse team driven by enthusiasm for helping people have more fun, and you’ll have opportunities for career growth and support to expand your possibilities.

Initial placement within the salary range is based on relevant knowledge, skills, and experience. Base salary is one component of our Total Rewards package, which includes wellness programs to support financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to local policy and increases with length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Essential Duties And Responsibilities

• Responsible for supervising day-to-day operations and managing staff for the Hotel; functions as a strategic leader of the hotel with responsibility for all aspects of the operation. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.
• Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Assist in the budget process for the department and provide recommendations; ensure compliance to departmental budget initiatives; report budget concerns to manager.
• Enthusiastically support, promote, and demonstrate superior customer service in accordance with department and company standards. Ensure customer service standards are followed by all team members and address issues as they arise.
• Responsible for the overall achievement of department customer service goals.
• Maintain all master and direct bill accounts and coordinate with Accounting staff to ensure correct billing.
• Make recommendations pertaining to hotel policies and services, and resolve occupants’ complaints while supporting all customer service programs.
• Responsible for maintaining maximized occupancy and revenue for hotel operations.
• Make recommendations for financial activities of the hotel such as setting room rates and policies/procedures.
• Ensure compliance with all regulatory requirements within area of responsibility and report potential issues to Executive Management / GM.
• Maintain strict confidentiality in all departmental and company matters.

Qualifications

• Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to perform basic mathematical operations and interpret data (rates, ratios, percentages).
• Proficient in Microsoft applications (Excel, Access, Word) and in hotel software.
• Ability to interact with guests, staff and colleagues and resolve problems in a diplomatic and tactful manner.
• Must be at least 21 years of age.

Supervisory Responsibilities

• Responsible for staff development and training programs.
• Responsible for rewards and recognition programs to maximize employee engagement.
• Evaluates team members and provides constructive feedback regarding performance.
• Determines staffing needs, including interviewing, hiring, scheduling, and directing work to meet business needs.
• Determines work procedures and expedites workflow.
• Responsible for employee performance, coaching, and counseling.

Other Requirements

• Must complete BASSET or TIPS training and Illinois Food Handlers Training, and possess a valid driver’s license with acceptable driving history.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Demands

The physical demands describe the requirements for performing the essential functions of this job. Regularly stand, use hands, reach, talk, and hear. Specific vision abilities required include close vision, color vision, and peripheral vision. Lift/carry up to 50 pounds occasionally, with varied movements in changing work areas.

Work Environment

The work environment is typically moderate in noise. Employee could be exposed to secondhand smoke in certain areas. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Additional Information

Equal Opportunity Employer. Starting salary: 75k to 82k based on experience.