Hotel Loss Prevention Specialist

Appone; Nashville (TN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Disability & life insurance (company‑p

Employee Assistance Program

401(k) with match

Employee hotel discounts

Free parking

Health, dental, and vision (HSA)

Job summary

HM Alpha Hotels & Resorts is seeking a Loss Prevention Officer at Grand Hyatt Nashville to patrol premises, respond to incidents, and assist in emergencies while ensuring safety and compliance with policies.

The role requires strong communication, quick decision-making in emergencies, and a commitment to guest and team security. The position is full-time and based on-site at Nashville.

Qualifications

• Experience in security, loss prevention, or a guest-facing safety role preferred.
• Patrolling lobbies, public areas, and corridors to maintain a visible security presence.
• Investigating disturbances, thefts, or complaints by interviewing involved individuals.
• Responding to fires, unsafe conditions, and accidents.
• Supporting hotel leadership and local authorities during emergency situations.
• Identifying and addressing suspicious behavior or individuals on property.
• Assisting with recovery of property left by guests who may have left without settling their accounts.

Responsibilities

• Patrol lobbies, corridors, and public rooms, confer with management, interview guests and employees and interrogates persons to detect infringements, investigate disturbances, complaints, thefts, vandalism, etc.
• Patrol public areas to detect fires, unsafe conditions and damaged or inoperative safety equipment.
• Warn or eject troublemakers and cautions careless persons.
• Obtain assistance for accident victims and file accident reports.
• Notify staff of presence of persons with questionable reputations.
• Assist management and enforcement officers in emergency situations.
• May enter and check rooms of guests suspected of leaving without paying bill to confirm suspicions and to seize any remaining personal property.
• Other duties as assigned.

Skills

Security experience

Patrolling

Communication skills

Education

High School Diploma or equivalent

Job description

HM Alpha Hotels & Resorts is seeking a Loss Prevention Officer at Grand Hyatt Nashville to patrol premises, respond to incidents, and assist in emergencies while ensuring safety and compliance with policies.

The role requires strong communication, quick decision-making in emergencies, and a commitment to guest and team security. The position is full-time and based on-site at Nashville.