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SUMMARY: Responsible for the day-to-day operations of Turnback and preparation of food and beverage menu items in an impressively professional, courteous, and timely manner.
Essential Responsibilities and Duties:
- Trains new Hotel Bartenders
- Maintains a positive attitude and acts in a consistently professional manner towards Guests and Team Members.
- Opens/closes the venue as scheduled.
- Orders, stocks, and maintains product inventory.
- Develops appropriate schedules in a timely manner.
- Ensures Team Members are equipped with all required training and the necessary knowledge and skills to achieve job expectations.
- Provides supervision and guidance to Bartenders reporting needs for counseling and corrective actions to the Hotel General Manager.
- Prepares and serves all food and beverage items by following approved recipes and maintaining consistent portion controls and quality standards.
- Responsible for the cleanliness and proper sanitation of the work area and equipment. Performs routine equipment cleaning and standard daily cleaning/maintenance as needed.
- Maintains up-to-date knowledge of all resort amenities to answer Guest questions accurately.
- Ensures all communication containing The Tuolumne Band of Me-Wuk Indians; TEDA, Inc.; Black Oak Casino Resort, and Guest information is consistent with privacy policies and procedures.
- Promptly reports emergencies, accidents, injuries, damages, and engineering and safety hazards to management.
- Writes shift reports including any incidents of theft, accident, or injury as assigned.
- Attends departmental meetings and trainings as scheduled.
- Performs special projects and other duties as assigned. Participates in committees as requested.
- Receives money, makes change, processes credit card transactions, and operates from issued cash bank all within company and accounting policies and procedures.
- Takes and delivers Guest orders.
- Abides by all State, Federal, and local liquor regulations pertaining to the serving of alcoholic beverages to Guests.
- Cooperates with multiple departments to effectively monitor and control the sale and service of all alcoholic beverages in the area where assigned.
- Performs other duties as assigned.
Qualifications
Mandatory Requirements
- Must be at least 21 years old.
- High school diploma, G.E.D., or equivalent highly preferred.
- Must complete Food Handler or ServSafe and Responsible Alcohol Service certification or have proof of current certification.
- Must be able to lead by example and assist Team Members on assigned shift.
- Must possess ability to communicate and follow directions effectively in English.
- Must possess ability to work in a fast-paced, high-volume environment often doing multiple tasks simultaneously.
- Must have ability to learn and operate point-of-sale system.
- Must be able to obtain a valid gaming license.
- Must provide evidence of employment eligibility in the U.S.
Physical Demands
- Must be physically able to perform all job requirements.
- Must be able to lift at least 25 pounds and occasionally more with assistance.
Work Environment
- Must be able to work in a noisy environment.
- Must be able to work weekends, holidays, and special events.
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