Hotel Indigo Baltimore - Night Auditor

Remington Hotels; Baltimore (MD); On-site; Full time

Job summary

A leading hotel in Baltimore is seeking a dedicated front desk team member. This role involves performing daily audits, managing guest check-ins and check-outs, and ensuring accurate billing. The ideal candidate will have a strong work ethic, attention to detail, and a passion for providing excellent guest experiences.

Qualifications

• Focus on tasks and complete assignments on time despite interruptions.
• Enjoy working as part of a team to provide great guest experiences.

Responsibilities

• Perform daily audit functions for front office and hotel outlets.
• Complete front desk functions including check-ins, payments, and reservations.
• Ensure accuracy of room and tax postings.

Skills

Attention to Detail

Teamwork

Self-Initiative

Job description

Description

What you will be doing

• Perform all daily audit functions for front office and each outlet of the hotel.
• Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion.
• Complete back-up of front office computer system and night audit program daily (if applicable).
• Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable).
• Understand, know and follow management company's accounting and credit policies and procedures.
• Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given.

Starting Pay: $17/hr

Qualifications

What we are looking for

• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!