Hotel Houseperson: Fast-Paced, Guest-Experience Support

Santa Ana Star; Santa Ana (CA); On-site; USD 17,000 - 22,000; Full time

Job summary

Santa Ana Star is seeking a Houseperson for the Swing shift to support housekeeping operations in Santa Ana Pueblo, NM. The role involves handling linens, restocking supplies, and maintaining clean corridors and public areas to ensure a top guest experience.

You'll work with a team, follow safety guidelines, and use a smartphone for communications and apps. High school diploma or GED is required; bilingual abilities and strong guest service skills are advantageous.

Qualifications

• High school diploma or GED required.
• Bilingual and multi-cultural experience is helpful.
• Strong interpersonal and guest service skills.
• Excellent communication with guests and team members.
• Smartphone use for company apps and communications is required.

Responsibilities

• Performs duties related to housekeeping in accordance to established policy and procedures as well as service standards.
• Removes dirty linens and towels from rooms and hallways, transports them to assigned location.
• Receives clean linen and towels, distributes them to the assigned locations.
• Properly stocks housekeeping carts and closets with necessary supplies, materials and amenities.
• Ensures all equipment is used and maintained in accordance with established procedures.
• Adheres to all safety guidelines including the use of protective equipment.
• Uses chemicals in a proper, safe and responsible manner in accordance with standards.
• Performs duties in a timely and efficient manner.
• Maintains proper stock levels at all times.
• Delivers to Guest Room Attendants necessary supplies on an as needed basis.
• Communicates problems, challenges or unusual matters of significance to supervisor.
• Informs supervision of needed support, supplies or repairs.
• Completes maintenance work orders to be shared with supervisors and management.
• Accurately completes assigned daily paperwork.
• Ensures all storage areas and carts are clean and organized.
• Takes personal responsibility for delivering excellent guest experience.
• Ensures guests’ issues are resolved in a prompt, courteous and efficient manner.
• Shares guest feedback with appropriate parties in order to maintain continuous improvement.
• Welcomes corrective and/or constructive feedback.
• Perform other duties as assigned.
• Preference is given to qualified Santa Ana Tribal Members.
• High School diploma or GED required.
• Bi-lingual and multi-cultural experience helpful.
• Good interpersonal, guest service and communication skills.

Skills

Bilingual

Interpersonal skills

Guest service

Communication skills

Smartphone usage

Education

High School diploma or GED

Tools

Smartphone proficiency

Job description

Santa Ana Star is seeking a Houseperson for the Swing shift to support housekeeping operations in Santa Ana Pueblo, NM. The role involves handling linens, restocking supplies, and maintaining clean corridors and public areas to ensure a top guest experience.

You'll work with a team, follow safety guidelines, and use a smartphone for communications and apps. High school diploma or GED is required; bilingual abilities and strong guest service skills are advantageous.