Hotel Houseperson

Extended Stay America Suites - St. Louis – Fenton; Fenton (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

A busy hotel in Fenton is seeking a houseperson to ensure guests have an exceptional experience through maintaining cleanliness and assisting with guest requests. Ideal candidates should have a strong work ethic, customer service experience, and the ability to handle a variety of maintenance tasks.

Qualifications

• 1 year experience as a houseperson or housekeeper strongly desired.
• Proven customer service experience with a strong guest-focused mentality.
• Experience with a variety of cleaning products and techniques.

Responsibilities

• Clean and maintain guest rooms, hallways, furnishings, and public areas.
• Make deliveries to guest rooms for guest-requested items.
• Assist maintenance with general upkeep of the property.

Skills

Organization

Time Management

Communication

Education

High school diploma, GED, or equivalent

Job description

Do you have previous experience in the hospitality industry and a strong desire to provide excellent customer service to our guests? You could be just what we're looking for in our next houseperson. Our hotel is extremely busy, and we need a detail-oriented individual who is willing to perform a wide range of tasks to ensure that our guests have an exceptional experience. Responsibilities include keeping the hotel's public areas clean, such as hallways, meeting rooms, and lobbies. You will also support housekeeping by delivering items requested by guests, such as amenities, rollaway beds, cribs, and bedding to guest rooms, and completing any special projects assigned by housekeeping managers. This position will also require handyman experience to assist with maintenance with an array of maintenance items on a daily basis, often filling in a maintenance role should the maintenance engineer be off-site. Responsibilities: • Clean and maintain guest rooms, hallways, furnishings, flooring, lobby, and other work areas • Make deliveries to guest rooms for guest-requested items such as amenities, rollaway beds, cribs, bedding, and linens • Begin each shift by visiting assigned floors and collect trash, dirty linen, and other materials as instructed by management • Transport clean linen to the housekeeping storage rooms and replenish linen supplies on each floor • Provide the highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs • Detailed oriented handy man, daily maintenance items to assist maintenance with general upkeep of the property's maintenance work orders Qualifications: • Experience with a variety of cleaning products and techniques • 1 year experience as a houseperson or housekeeper strongly desired • Solid work ethic and excellent organizational, time management, and communication skills • High school diploma, GED, or equivalent • Proven customer service experience with a strong guest-focused mentality Compensation: $17 hourly

• Detailed oriented handy man, daily maintenance items to assist maintenance with general upkeep of the property's maintenance work orders