HOTEL HOUSEPERSON

Hollywood Casino at Charles Town Races; Charles Town (WV); On-site; USD 17,000 - 22,000; Full time

Job summary

PENN Entertainment is seeking a House Person to support housekeeping operations in hotel public areas and rooms. The role emphasizes guest-facing service, cleanliness, and safety, with duties ranging from lobby maintenance to assisting with room turnover and staff support.

Ideal candidates demonstrate hospitality, physical endurance, and the ability to follow directions in a fast-paced environment, ensuring a positive guest experience across facilities.

Qualifications

• Must qualify for licensing by the West Virginia Racing Commission.
• Ability to follow verbal directions and organize the work day.
• Demonstrates hospitality toward guests and staff.
• Physical ability to lift up to 25 pounds and push/pull up to 200 pounds.

Responsibilities

• Maintain cleanliness of lobby, public areas, and hallways to hotel standards.
• Clean and restock public restrooms and assist with guest requests.
• Greet guests in hotel public areas and provide courteous service.
• Report safety issues and inventory housekeeping supplies as needed.
• Assist with movement of items and turnover of rooms as part of hotel operations.

Skills

Hospitality skills

Communication skills

Lifting endurance

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Uses daily checklist to direct and record activities
• Inspects entries including: door mats, trash cans and cigarette urns to ensure cleanliness standards have been met. Cleans and reports any problems to supervisor.
• Maintains cleanliness of Lobby, sweeping, vacuuming, mopping, dusting, picking up debris and trash, emptying trash cans.
• Cleans assigned public hallways, policing for trash and/or debris; vacuums and dusts hallway furniture and fixtures and washes corridor windows on schedule. Reports problems and safety issues to supervisor.
• Greets guests in hotel public areas as they are encountered, always smiling and conveying positive hospitality standards.
• Cleans Public restrooms and maintains room supplies.
• Uses floor machine to scrub tile floors and uses floor wax to polish floor after application.
• Uses carpet machine to clean carpeting and remove stains
• Cleans, vacuums, dusts and empties trash cans in staff offices. Also maintains cleanliness and supplies for Employee Break Area as may be assigned to include wipe down, sweeping, mopping emptying trash and re-stocking.
• Delivers clean linens and collects/removes soiled linen.
• Re-stocks Housekeeping storage closets as needed.
• Makes up cribs and rollaway beds (along with room attendants) after use and prior to storage.
• Delivers Housekeeping supplies as instructed.
• Assists Housekeeping staff with movement of heavy items such as mattresses.
• Responds quickly and courteously to guest requests. Follows up to ensure guest satisfaction.
• May be required to clean rooms as may be necessary .
• Provides a professional image in appearance and behavior at all times.
• Follows all company policies and procedures and actively participates in all hotel meetings, task forces, training and programs.
• Thoroughly familiar with Emergency Procedures.
• Familiar with HAZCOM as related to position. Follows all chemical and equipment safety handling procedures.
• Always alert for Security and Safety issues and hazards and reports same immediately to supervisor.

BRING US YOUR BEST.

• Ability to follow verbal directions and organize the work day as required
• Must qualify for licensing by the West Virginia Racing Commission.
• Must be able to express hospitality, either in verbal or through expression to guests and fellow employees.
• Since cleaning and organizing are the major responsibilities of this position, House Persons spend a significant portion of their workday involved in the following: unlocking, opening, pushing, pulling, lifting, bending and stretching. The vast majority of the time is spent moving about the property and this is usually accomplished by walking.
• Communication skills are necessary some of the time in order to interact with hotel guests or staff.
• In addition to operating a vacuum cleaner, House Persons typically lift and pull items weighing as much as 25 pounds and pull/ push up to 200 pounds.
• House Persons will have the opportunity to used problem-solving abilities in a limited capacity.
• Able to see and recognize safety and security hazards and concerns and report or correct them.
• The noise level in the work environment can vary from quiet to somewhat noisy.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment.

Follow us.

Equal Opportunity Employer