Hotel Houseman

Hampton Inn & Suites Wiggins; Wiggins (MS); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k with company match

Paid PTO

Tuition Reimbursement

Employee Discounts

Job summary

Valor Hospitality partners with top brands to operate hotels nationwide. Hampton Inn & Suites Wiggins is seeking a dedicated housekeeping team member to clean corridors and public areas, uphold safety standards, and ensure guest comfort.

You will walk floors, clear trash, assist other housekeeping staff, and respond graciously to guest requests. No formal experience required; strong work ethic and reliability are valued. This on-site role offers team discounts and benefits.

Qualifications

• High school diploma or equivalent.
• No formal experience required for the position.
• Ability to lift up to 50 lbs and push/pull carts.

Responsibilities

• Walk all assigned floors at beginning and end of shift; remove newspapers and service trays, empty receptacles, remove trash and/or linens and note any areas that need immediate cleaning.
• Clean all public areas in the prescribed manner while following safety and security procedures and regulations.
• Remove soiled linen, towels and trash from service areas and take to appropriate locations.
• Aid other housekeeping as needed, e.g., bed boards, roll-aways, additional linen.
• Fulfill guest requests and handle guest problems/complaints to achieve customer satisfaction.
• Turn in all articles left in guest rooms to the Supervisor for Lost and Found.
• Secure and maintain custody of equipment, keys and supplies at all times.

Skills

Customer service

Stamina

Education

High school diploma or equivalent

Job description

Competitive + BenefitsWe are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans.Our mission is to go beyond ‘hospitality’ by creating memorable experiences and lasting connections with our guests.It’s our uncompromising passion for outstanding service that makes us who we are. At the core of this philosophy is our people.Our culture runs on passion, enthusiasm and fun " we love what we do!We set the bar high and we are relentless in our pursuit to ‘re-define hospitality’.BENEFITS PACKAGECompetitive SalaryTeam Member Hotel Discount ProgramUniforms ProvidedBenefits - Health, Dental, Vision, Life Insurance, and other supplemental optionsPaid PTO beginning after ninety (90) days of employmentImmediate eligibility for 401k and employer matchTeam Member Awards and Recognition programs throughout the yearFood and Beverage DiscountsTuition ReimbursementThe RolePOSITION PROFILEClean and maintain all corridors and public areas in accordance with all housekeeping procedures and standards. Uphold all safety and security rules and regulations to ensure guest satisfaction.ESSENTIAL RESPONSIBILTIESWalk all assigned floors at beginning and end of shift; remove newspapers and service trays, empty receptacles, remove trash and/or linens and note any areas that need immediate cleaning.Clean all public areas in the prescribed manner while following safety and security procedures and regulations to include but not limited to: hallways, elevators, service and vending areas, stairwells, etc.Remove soiled linen, terry and trash from the service areas and take to the appropriate locations in the prescribed manner.Aid section housekeepers as needed I.e. bed boards, roll-aways, additional linen, etc.Fulfill guest requests and handle guest problems/complaints as they may arise to achieve customer satisfaction.Report any missing articles, damages or mechanical problems to the Supervisor.Turn in all articles left in guest rooms to the Supervisor to log in Lost and Found.Secure and maintains custody of equipment, keys and supplies at all times to protect and preserve hotel property. Perform other duties as assigned, requested or deemed necessary by management.Maintains a friendly, cheerful and courteous demeanor always.REQUIRED KNOWLEDGE, SKILLS, AND ABILITIESHigh school diploma or equivalent experience.No formal experience required for the position.Constantly pushing loaded supply cart from room to room, carrying tote tray with replacement amenities from department to assigned floor, arranging drapery and replacement linen, carrying dirty linen to laundry chute, operating vacuum.Communicate information, respond to question, and provide directions and hotel services to guests, vendors, staff member and management.PHYSICAL DEMANDSPhysical stamina to stand, walk, bend,and lift objects weighing up to 50 lbsBe able to push and pull cartsGood vision for detailed inspectionManual dexterity for handling equipment and machinery in a hot, humid, and noisy environment where chemicals are.Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.