Hotel Housekeeping Supervisor – Lead & Guest Experience

Quality-Inn-and-Suites; Mammoth Lakes (CA); On-site; USD 29,000 - 30,000; Full time

Job summary

Quality Inn Mammoth is seeking a dedicated Hotel Housekeeping Supervisor to oversee the housekeeping and laundry operations at our Mammoth, CA property. The role emphasizes maintaining high cleanliness standards, guest service, and staff supervision to ensure smooth daily operations.

The position requires physical fitness and flexibility to work weekends/holidays, with an hourly wage of $21.00–$22.00, and reports to the General Manager.

Qualifications

• Customer service experience in any service establishment.
• Ability to speak English fluently.
• Medically fit; in overall good general health.
• Carrying or lifting items weighing up to 50 pounds.
• Pulling and pushing up to 150 pounds.
• Frequent standing up and moving about the facility.
• Frequently bending, stooping, and kneeling.
• Frequently handling objects and equipment.
• Willing to work weekends, and/or holidays.

Responsibilities

• Supervision of the housekeeping and laundry operation to ensure quality standards are met.
• Ensures the department is operated in accordance with the standards and procedures of the hotel and follows all guidelines.
• Provides prompt, courteous, and professional guest service.
• Provide timely feedback to supervisor or General Manager.
• Ensure standards of cleanliness, hygiene and tidiness in all rooms, corridors, and public areas.
• Assignment of rooms to housekeeping staff, instructing, delegating, and controlling staff with responsibility.
• Assist with training of employees and ensuring that they have the tools and equipment needed to effectively carry out their job duties.
• Must be able to understand PAR levels and must consistently turn in monthly supply linen/terry inventory.
• Responsible to assist in employee recruitment for their department.
• Inspect all assigned rooms and public areas to ensure furnishings, equipment, linens are clean and in
• Overseeing the ordering, delivery, count and storage of all linens and all items including bathroom items,
• Notify management when par levels for supplies and equipment are insufficient.
• Maintain procedures for security of lost and found items.
• Maximizing the use of all resources and maintaining costs as per the guidelines.
• Identifying departmental training needs and recommending to management training requirements on a regular basis
• Respond to guest complaints, special requests, repairs, and ensures to inform the Front Office Manager or General Manager
• Provide product quality standards and optimum service to hotel guests.
• Ensure customer satisfaction is maintained.
• Ability to work flexible hours to meet the needs of the hotel.
• Promote teamwork and quality service through daily communications and coordination with other departments.
• Assist with other duties as assigned.

Skills

Customer Service

Fluent English

Job description

Quality Inn Mammoth is seeking a dedicated Hotel Housekeeping Supervisor to oversee the housekeeping and laundry operations at our Mammoth, CA property. The role emphasizes maintaining high cleanliness standards, guest service, and staff supervision to ensure smooth daily operations.

The position requires physical fitness and flexibility to work weekends/holidays, with an hourly wage of $21.00–$22.00, and reports to the General Manager.