Hotel Housekeeping Supervisor: Guest Experience Leader

The Harpeth Franklin Downtown, Curio Collection by Hilton; Franklin (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Salary

Daily Pay

Team member hotel discount

Uniforms provided

Insurance (health, dental, vision,life

PTO

401k with company match

Tuition reimbursement

Job summary

The Harpeth Franklin Downtown, Curio Collection by Hilton is seeking a Housekeeping Supervisor to lead the hotel’s housekeeping team, ensuring a safe environment and exceptional guest experiences. You will oversee rooms, public areas, and back-of-house cleanliness while coaching staff and managing supplies and safety protocols.

We value strong leaders who communicate well, resolve issues under pressure, and are flexible with schedules including weekends and holidays.

Qualifications

• Minimum of 3 years’ experience in Rooms Management or a related management position.
• Hotel experience preferred.
• Strong leadership qualities, the ability to motivate staff, and excellent communication skills.
• Ability to make effective decisions under pressure and resolve conflicts.
• Must be able to work weekends, holidays, and flexible hours as needed by the business.

Responsibilities

• Supervise the housekeeping staff; provide open communications, training, coach and counsel and provide performance feedback to ensure maximum efficiency.
• Supervise and inspect the cleaning of guest rooms, turndown service, public areas and back of the house; ensure compliance with safety and sanitation standards and regulations to achieve high cleanliness and guest satisfaction.
• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.
• May assist the evening staff in the performance of duties to include: cleaning of lobby, turndown service, trash removal.
• Perform special projects and other responsibilities as assigned. Participate in hotel committees and task force assignments.

Skills

Leadership

Communication

Conflict resolution

Decision making

Flexibility

Job description

The Harpeth Franklin Downtown, Curio Collection by Hilton is seeking a Housekeeping Supervisor to lead the hotel’s housekeeping team, ensuring a safe environment and exceptional guest experiences. You will oversee rooms, public areas, and back-of-house cleanliness while coaching staff and managing supplies and safety protocols.

We value strong leaders who communicate well, resolve issues under pressure, and are flexible with schedules including weekends and holidays.