Hotel Housekeeping Supervisor: Elevate Guest Experience

Shaner Group; Hummelstown (Dauphin County); On-site; USD 35,000 - 52,000; Full time

Job summary

Shaner Group is seeking a housekeeping supervisor to lead a hotel housekeeping team and ensure daily procedures and cleanliness standards are met across all areas. You will manage staff, train personnel, and coordinate operations to deliver exceptional guest service.

The role requires flexible scheduling, strong communication, and a focus on guest satisfaction. Bilingual English/Spanish is a plus, with opportunities to develop a high-performing team in a fast-paced environment.

Qualifications

• Prior housekeeping experience in hospitality; supervisory experience a plus.
• Ability to read and interpret safety rules, operating and maintenance instructions.
• Ability to communicate with guests, management, and co-workers clearly.
• High school diploma or equivalent; some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of cleaning techniques and chemical handling requirements.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.
• Maintain knowledge of Shaner Hotels and franchise policies and inform the team.
• Handle guest complaints ensuring guest satisfaction.
• Train and develop team members and ensure required training is complete.
• Review daily business levels and plan effective solutions.
• Assist staff with their job functions to ensure optimum service to guests.
• Monitor cleanliness, sanitation, and organization of assigned areas.
• Performs housekeeping, laundry, and houseperson functions when necessary.
• Other duties as assigned.
• Maintain high quality of services and implement a strong service philosophy across staff.

Skills

Supervisory experience

Communication skills

Reading safety documents

Bilingual English/Spanish a plus

Education

High school diploma or equivalent

Some college preferred

Job description

Shaner Group is seeking a housekeeping supervisor to lead a hotel housekeeping team and ensure daily procedures and cleanliness standards are met across all areas. You will manage staff, train personnel, and coordinate operations to deliver exceptional guest service.

The role requires flexible scheduling, strong communication, and a focus on guest satisfaction. Bilingual English/Spanish is a plus, with opportunities to develop a high-performing team in a fast-paced environment.