Hotel Housekeeping Supervisor

Little-Creek-Casino-Resort; Shelton (CT); On-site; USD 42,000 - 59,000; Full time

Job summary

The Little Creek Casino Resort is seeking a Hotel Housekeeping Supervisor to assist in supervising the Hotel Room Attendants, Laundry Room Attendants and Housemen. You will ensure the highest quality of service, promptly address guest issues, and oversee daily room inspections.

Responsibilities include training staff, scheduling, budgeting, performance feedback, and maintaining compliance with company policies. Prior hospitality experience is preferred and confidentiality must be maintained.

Qualifications

• Associate's degree or equivalent from two-year College or technical school.
• OR HS Diploma and five years related experience and/or training.
• OR equivalent combination of education and experience.
• Experience should be specific to the Hospitality Industry.

Responsibilities

• Provide the highest quality of service to the customer at all times.
• Inspect guest rooms and public areas on a daily basis to ensure standards of cleanliness.
• Conduct ongoing training of all Hotel Housekeeping employees to increase job knowledge and skill level.
• Plan work schedules to ensure adequate service, while maintaining a budget.
• Directly supervises employees in the Hotel Housekeeping Department.
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Education

Associate's degree or equivalent

HS Diploma and five years related experience

Equivalent combination of education and experience

Job description

The Hotel Housekeeping Supervisor is responsible for assisting in the supervision and management of the Hotel Room Attendants, Laundry Room Attendants and Housemen.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide the highest quality of service to the customer at all times.
• Deal promptly and effectively with guest issues and requests.
• Inspect guest rooms and public areas on a daily basis to ensure standards of cleanliness.
• Conduct ongoing training of all Hotel Housekeeping employees to increase job knowledge and skill level.
• Distribute keys and assignments to Hotel Housekeeping Staff, and ensure proper grooming standards are met.
• Plan work schedules to ensure adequate service, while maintaining a budget.
• Provide regular performance feedback to staff.
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• Train and develop subordinates' skills and encourage growth.

ADDITIONAL DUTIES

• Enforce site-inspection system, including the reporting and up-date of each room status.
• Promote teamwork and employee morale.
• Administrative duties including scheduling, monitoring time reporting procedures, and inventory.
• Communicate personnel policies as noted in the employee Handbook and give input for performance reviews and disciplinary action.
• Oversee cleanliness and organization of linen rooms, laundry area, lost and found, storage rooms, and Hotel Room Attendant's carts.
• Communicate with the front desk, facilities department and Supervisor regarding maintenance issues.
• Ensure complete ready status of all rooms daily and maintain key control at all times.
• Assist in cleaning rooms or laundry as needed.
• Must wear proper attire at all times in accordance with the Standards of Appearance.
• Have a thorough knowledge of emergency procedures and practice safety standards at all times.
• Weekly inventories supplies and equipment.
• Investigate new and improved cleaning instruments and methods.
• Solicit and apply customer feedback (internal and external
• Responsible for knowing all events in the property.
• Attend all mandatory meetings and training.
• Maintain confidentiality.
• Display sensitivity to Native American Culture.
• Operate within the parameters of the Little Creek Human Resource Policies, Departmental Policies and all other applicable regulations.
• Other duties may be assigned.

S.I.G.E. TRIBAL - STATE COMPACT & ACCOUNTING & INTERNAL CONTROL

DUTIES AND RESPONSIBILITIES:

SUPERVISORY RESPONSIBILITIES

• Directly supervises employees in the Hotel Housekeeping Department.
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Assist in interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Requirements

Education and/or Experience:

• Associate's degree or equivalent from two-year College or technical school
• OR HS Diploma and five years related experience and/or training
• OR equivalent combination of education and experience
• Experience should be specific to the Hospitality Industry

Certificates, Licences, Registrations

• Class II Gaming License issued from the Squaxin Island Gaming Commission

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
• The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl.
• The employee is occasionally required to sit.
• The employee must regularly lift and /or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.