Hotel Housekeeping Lead: Guest Experience & Ops

Phoenix American Hospitality; Baton Rouge (LA); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Short-Term and Long-Term Disability

401(k) Retirement Plan

Employee Incentive Program

Voluntary Life Insurance

Hotel Stay Perks

Job summary

Phoenix American Hospitality in Baton Rouge, LA, seeks a Housekeeping Manager to lead housekeeping and laundry operations, ensuring exceptional cleanliness, guest satisfaction, and operational efficiency across the hotel. You will oversee QA, inventory, and staff development, partner with hotel leadership, manage budgets, and ensure safety compliance while maintaining brand standards.

The role requires strong leadership, communication, and problem-solving skills, with at least four years in

Qualifications

• Minimum four (4) years of progressive housekeeping or rooms operations experience, including at least two (2) years in a leadership or management role.
• Experience leading housekeeping operations within a hotel environment.
• Strong knowledge of housekeeping procedures, laundry operations, inventory management, and quality assurance practices.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Lead the daily operations of the housekeeping and laundry departments to ensure guest rooms and public areas consistently meet company and brand cleanliness standards.
• Train, coach, mentor, and develop housekeeping associates while fostering a positive, inclusive, and service-oriented work environment.
• Promote teamwork, accountability, and continuous improvement throughout the department.
• Develop and implement housekeeping procedures that support operational efficiency and exceptional guest satisfaction.
• Inspect guest rooms, public areas, laundry facilities, and storage areas to ensure compliance with company and brand standards.

Skills

Leadership

Training & Development

Microsoft Office

Communication

Problem-solving

Hotel housekeeping knowledge

Tools

Microsoft Office Suite

Hotel housekeeping software

Labor management systems

Job description

Phoenix American Hospitality in Baton Rouge, LA, seeks a Housekeeping Manager to lead housekeeping and laundry operations, ensuring exceptional cleanliness, guest satisfaction, and operational efficiency across the hotel. You will oversee QA, inventory, and staff development, partner with hotel leadership, manage budgets, and ensure safety compliance while maintaining brand standards.

The role requires strong leadership, communication, and problem-solving skills, with at least four years in