Hotel Housekeeping Director

ARK; Memphis (TN); On-site; USD 45,000 - 50,000; Full time

Job summary

ARK in Memphis, TN is seeking a housekeeping manager to lead the hotel housekeeping team and ensure top sanitation standards for our guests. You will guide staff to meet our high cleanliness and service expectations.

The role involves hiring, training, and supervising housekeepers, managing supplies and the department budget, and coordinating with front desk for maintenance needs, while upholding ARK's brand promise of a superb guest experience.

Qualifications

• High school diploma or GED required.
• 2+ years of hospitality or guest services experience.
• Extensive knowledge of EVS and cleaning processes and equipment.
• 3+ years of supervisory experience in housekeeping management.

Responsibilities

• Ensure all cleaning equipment is in proper working condition and arrange repairs as needed.
• Lead, hire, and train hotel housekeeping staff to meet our cleanliness and guest satisfaction standards.
• Document areas cleaned by room attendants and report issues such as room damage or maintenance requests to the front office
• Monitor daily operations of the housekeeping department, including guest rooms and public areas.
• Order cleaning supplies as needed, manage inventory and department budget.

Skills

Leadership

Customer service

Supervisory experience

Organizational skills

Education

High school diploma or GED

Job description

We're hiring a housekeeping manager to provide excellent sanitation and customer service to our hotel guests. You'll be responsible for leading the housekeeping staff, ensuring team members perform their job duties to our high standards, and keeping the housekeeping department well-stocked with cleaning supplies. Applicants should have hospitality experience, enjoy their work, and demonstrate a commitment to meeting and exceeding guest expectations. Previous experience in a supervisory role is required.

Compensation: $45,000 - $50,000 yearly

Qualifications

• Must have a high school diploma or the equivalent (GED)
• 2+ years of hospitality or guest services experience
• Extensive knowledge of environmental services (EVS), including detailed cleaning processes and a wide range of cleaning supplies and equipment
• 3+ years of supervisory experience in housekeeping management as an executive housekeeper, housekeeping director, or other similar position
• Must possess excellent leadership, organizing, and customer service skills

Responsibilities

• Ensure all cleaning equipment is in proper working condition and make arrangements for repairs as needed
• Lead, hire, and train hotel housekeeping staff to adhere to our high standards of cleanliness and customer satisfaction
• Document areas cleaned by room attendants and report any issues such as room damage or maintenance requests to the front office
• Monitor all the daily operations of the housekeeping department, including the cleanliness of all guest rooms and public areas daily
• Order cleaning supplies as needed, control inventory and manage the department budget