Hotel Housekeeper/Room Attendant

Hilton-Garden-Inn-Hotel; Burlington (MA); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Annual raise

401k with match

Additional benefits

Job summary

Arbor Lodging Management is seeking a Hotel Housekeeper/Room Attendant to clean and service guest rooms, ensuring a welcoming and comfortable experience for guests. You will address inquiries politely and maintain high cleanliness standards across assigned floors.

The role requires physical stamina, ability to lift up to 50 lbs, and the capacity to work independently or with a team. Previous hotel experience and a professional attitude are preferred.

Qualifications

• Secondary school diploma preferred.
• Hotel experience is desirable.
• Experience with cleaning equipment is a plus.
• Professional attitude is required.

Responsibilities

• Prepare rooms for cleaning and service guest rooms.
• Make beds and dust rooms and furniture.
• Replenish guestroom and bathroom supplies.
• Clean the bathroom and closet; vacuum and rack carpet.
• Check rooms for safety and security; respond to guest requests.
• Lift up to 50 lbs and work extended periods as needed.
• Work independently or with a team as assigned.
• Handle guest calls, requests and complaints professionally.

Skills

Professional attitude

Education

High school diploma

Tools

Industrial cleaning equipment

Job description

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.

Summary:

The Hotel Housekeeper/Room Attendant is responsible for cleaning and servicing guest rooms in order to provide a pleasant and comfortable experience for guests. They ensure that all rooms are inviting and clean, and they address all guest inquiries politely and knowledgeably.

Duties & Responsibilities:

• Prepare rooms for cleaning
• Make beds
• Dust rooms and furniture
• Replenish guestroom and bathroom supplies
• Clean the bathroom
• Clean the closet
• Vacuum and rack the carpet
• Check and secure the rooms
• Deliver and retrieve items on loan to guests (e.g. iron and ironing boards)
• Ensure public areas, such as hallways, are cleaned and orderly
• Ability to lift 50 lbs. and walk, sit, or stand for extended periods time
• Ability to work independently and with a team
• Manage guest calls, requests, & complaints in the area assigned to them
• Additional tasks may be assigned at any given time

Requirements

Qualifications:

• A secondary school diploma is preferred
• Previous hotel-related experience desired
• Experience using industrial cleaning equipment and products a plus
• Professional attitude is required

Benefits:

• Competitive salary
• Annual review with increase potential
• 401k program with company match
• Additional benefits may be available

Arbor's Guiding Principles:

• Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
• Lead with Heart - Be kind, passionate and hospitable.
• Be Accountable - Take ownership and deliver results.
• Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
• Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.