Hotel Housekeeper | Hyatt Place Lansing East | Saturdays & Sundays

CSM Corporation; Lansing (MI); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Housekeeper, where your dedication to cleanliness and guest satisfaction will shine. This role is essential in delivering exceptional guest experiences, requiring a keen eye for detail and a commitment to maintaining high standards. You'll be responsible for preparing guest rooms, ensuring all amenities are stocked, and responding to guest requests with professionalism. If you're physically capable, thrive in a fast-paced environment, and enjoy contributing to a positive team atmosphere, this is the perfect opportunity for you to make a meaningful impact.

Qualifications

• Attention to detail and customer-focused mindset are crucial.
• Ability to excel in a fast-paced environment with reliable attendance.

Responsibilities

• Meticulously clean and prepare guest rooms to exceed cleanliness standards.
• Respond promptly to guest requests, ensuring high-quality service.
• Inspect rooms for maintenance needs and report any issues.

Skills

Attention to Detail

Customer Service

Physical Stamina

Team Collaboration

Education

High School Diploma or GED

Job description

Position Overview:
We are seeking a dedicated and detail-oriented individual to join our team, responsible for ensuring our guestrooms meet and exceed company cleanliness standards. This role is at the heart of delivering an exceptional guest experience, combining professionalism, courtesy, and adherence to health regulations to guarantee guest satisfaction.

Key Responsibilities:

• Meticulously clean and prepare guest rooms, ensuring all amenities and supplies are fully stocked and ready for use.
• Maintain cleanliness and functionality of carts, linens, rooms, and equipment.
• Take ownership of guest satisfaction, delivering outstanding housekeeping services with efficiency and care.
• Respond promptly and positively to guest requests, providing the highest level of quality service.
• Collaborate with other departments as a team player, contributing to the overall success of the property.
• Follow the company’s guest service recovery program to address and resolve guest concerns effectively.
• Adhere to lost and found procedures to ensure guest belongings are handled responsibly.
• Maintain a clean and safe work environment in compliance with all relevant regulations.
• Inspect rooms for maintenance needs and promptly report any issues.
• Safely handle and utilize housekeeping chemicals, following established procedures.
• Observe company protocols for guest and employee incident reporting.
• Be well-versed in hotel emergency procedures to act effectively in critical situations.
• Plan, prioritize, and execute daily tasks to meet required work volumes.
• Comply with company policies regarding attendance, grooming, appearance, and work rules.
• Participate in all required department and hotel meetings.
• Operate all equipment and supplies properly and responsibly.

Education:

• High school diploma or GED preferred.

Experience/Knowledge/Skills/Abilities:

• Previous housekeeping or laundry experience is a plus.
• Strong attention to detail with a customer-focused mindset.
• Ability to excel in a fast-paced environment.
• Reliable and predictable attendance is essential.
• Physically capable of lifting, pushing, and pulling up to 50 pounds consistently throughout the shift.
• Ability to move around the hotel (standing, walking, kneeling, bending) for extended periods.

Additional Information:
This description outlines the general scope and nature of the role but is not an exhaustive list of duties and responsibilities. Responsibilities may vary based on brand or location. All team members are expected to maintain a positive and respectful attitude towards guests and colleagues and perform duties safely and efficiently.

Employment Terms:
This document does not constitute an employment contract, as employment is “at-will.” Management reserves the right to modify duties at any time.

Equal Opportunity Employer:
CSM Corporation is proud to be an equal opportunity employer. We welcome qualified applicants of all backgrounds, regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status, or any other characteristic protected by applicable laws and regulations.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.