Hotel Housekeeper & Guest Care Specialist

ZMC Hotels; Fort Wayne (IN); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Paid time off

401(k)

Employee discounts

Bonus opportunities

Referral bonus

PayActiv wage access

Job summary

ZMC Hotels is seeking a diligent Houseperson to help keep our hotel clean, organized, and stocked. You will stock carts, manage laundry, and maintain room and public-area cleanliness, both inside and outside the hotel.

Responsibilities include replenishing supplies, delivering items to rooms, and collaborating with teammates to ensure a high-quality guest experience. The role requires the ability to lift up to 30 pounds and stand for long periods.

Qualifications

• Must be highly organized and able to multitask in a fast-paced hotel environment.
• Excellent guest service skills and a customer-oriented attitude.
• Strong attention to detail and quality of service.
• Effective communication with guests, management, and co-workers.
• Ability to stand for long periods and lift up to 30 pounds.

Responsibilities

• Replenishes toiletries, soap, lotion, and paper products.
• Delivers items to guest rooms and responds to guest requests promptly.
• Reports and handles lost & found items with the appropriate department.
• Works with the team to ensure a great hotel stay experience for guests.

Skills

Highly organized

Guest service skills

Attention to detail

Communication skills

Lift up to 30 pounds

Job description

ZMC Hotels is seeking a diligent Houseperson to help keep our hotel clean, organized, and stocked. You will stock carts, manage laundry, and maintain room and public-area cleanliness, both inside and outside the hotel.

Responsibilities include replenishing supplies, delivering items to rooms, and collaborating with teammates to ensure a high-quality guest experience. The role requires the ability to lift up to 30 pounds and stand for long periods.