Hotel Housekeeper

Hotel Leveque; Louisville (KY); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Insurance from day 1

Paid time off from day 1

Holiday pay from day 1

Hotel discounts

Travel discounts

Professional development

Job summary

Tempo by Hilton Louisville Downtown NuLu is seeking a Room Attendant to maintain pristine guest rooms and public areas in line with brand standards. You will help create a welcoming environment and ensure every detail supports an outstanding guest experience.

In this role you will clean, stock, and refresh rooms, respond to guest requests, and collaborate with the Guest Services team to resolve issues promptly.

Qualifications

• Effective verbal and written communication skills.
• Must be able to speak, read, and write in primary language used in the workplace.
• 8+ hours per day; stand and walk frequently throughout the workday.
• Lift, lower, and maneuver up to 30 pounds occasionally.

Responsibilities

• Clean and style hotel rooms and public areas to brand standards with great attention to detail.
• Refresh rooms with amenities, supplies, linen, and collateral.
• Identify maintenance concerns and communicate issues promptly.
• Engage with guests to identify needs and ensure satisfaction.
• Resolve guest challenges in collaboration with Guest Services and leadership.
• Maintain professionalism consistent with brand and company expectations.
• Know emergency procedures and assist guests in emergencies.
• Take on additional tasks as assigned by hotel leadership.

Job description

Compensation: Starting at $16.00 per hour

What's in it for you

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

About this job...

Room Attendants make a long-lasting impression and greatly influence the total guest experience. Cleaning each hotel guest room and public area to brand standard ensures a welcome and relaxing environment for our guests while they’re away from home. Room Attendants create beautiful spaces and have great attention to detail, making sure each element of the room is prepared for guest arrival or return. The primary responsibility of a Room Attendant is to deliver and exceed guest expectations, clean and style hotel rooms and public areas to brand standards, promptly address guest requests, and work collaboratively to resolve guest challenges.

What you'll be doing...

• Clean and style hotel rooms and public areas efficiently, to brand expectations, and with great attention to detail.
• Refresh and replenish guest rooms with amenities, supplies, linen, and applicable collateral to ensure all items are available for guest use according to brand standard.
• Take proactive approach to prevent guest challenges by inspecting work, identifying and communicating maintenance concerns, and replacing items when necessary.
• Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction.
• Take ownership to resolve guest challenges, working collaboratively with the hotel’s Guest Services team and hotel leadership.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• Take on additional tasks as necessary or assigned by hotel leadership.

Requirements...

• Effective verbal and written communication skills
• Must be able to speak, read, and write in primary language(s) used in the workplace
• 8+ hours per day; stand and walk frequently throughout the workday
• Lift, lower, and maneuver up to 30 pounds occasionally
• Reach, bend, stoop, and pivot frequently throughout the workday

About First Hospitality...

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

Benefits starting at day 1, discounts on hotels food and resorts!

Tempo by Hilton Louisville Downtown NuLu

Hotel with 130 Rooms

Steps from entertainment in vibrant Nulu

Find us surrounded by dining and entertainment. Tastings at the Rabbit Hole Distillery are steps away. KFC YUM! Arena and the Louisville Slugger Field are a mile from us. The Kentucky Bourbon Trail Welcome Center and the Muhammad Ali Center are under a 10-minute drive. Enjoy our rooftop restaurant, gym, coffee shop, and meeting space.