Hotel Housekeeper

DoubleTree by Hilton Harrisonburg; Harrisonburg (VA); On-site; USD 16,531,200 - 22,041,600; Full time

Job summary

The DoubleTree by Hilton Harrisonburg is seeking a dependable Hotel Housekeeper to maintain clean guest rooms, public areas, and facilities to the highest standards. You will clean, sanitize, and stock rooms, respond to guest requests, and help ensure a welcoming environment in line with Encore Hospitality’s health and safety guidelines.

Ideal candidates are detail oriented, efficient, and professional in their approach to housekeeping, with a focus on guest comfort and safety across all areas

Qualifications

• Experience in cleaning and maintenance of guest rooms and public areas.
• Knowledge of health and safety guidelines.

Responsibilities

• Clean and sanitize guest rooms, bathrooms, common areas, and other assigned locations.
• Dust, polish, and vacuum furniture, carpets, and draperies.
• Sweep, mop, and clean floors and hard surfaces.
• Replace linens, towels, and toiletries in guest rooms as needed.
• Empty trash, replace liners, and ensure waste disposal areas are tidy.
• Maintain cleaning supplies and equipment in proper working condition.
• Clean windows, mirrors, and glass surfaces in rooms and common areas.
• Greet guests politely if encountered during work and provide assistance if needed.
• Respond to guest requests for additional supplies or special services in a timely manner.
• Handle lost and found items according to company policy.
• Replenish guestroom amenities such as toiletries, tea/coffee supplies, and stationery.
• Ensure linen carts and housekeeping closets are fully stocked and organized.
• Report low inventory levels to the supervisor for restocking.
• Follow Encore Hospitality’s health and safety guidelines and procedures.
• Ensure that cleaning chemicals and equipment are used properly and stored safely.

Job description

Job Overview:

The Hotel Housekeeper at The DoubleTree by Hilton Harrisonburg plays a crucial role in maintaining a clean, safe, and welcoming environment for guests. They are responsible for ensuring that all guest rooms, common areas, and facilities are cleaned and maintained to the highest standards of hygiene and presentation. A successful Housekeeper ensures a positive guest experience by maintaining attention to detail, efficiency, and professionalism while adhering to Encore Hospitality’s policies and health standards.

Key Responsibilities:

1. Cleaning & Maintenance:
   • Clean and sanitize guest rooms, bathrooms, common areas, and other assigned locations.
   • Dust, polish, and vacuum furniture, carpets, and draperies.
   • Sweep, mop, and clean floors and hard surfaces.
   • Replace linens, towels, and toiletries in guest rooms as needed.
   • Empty trash, replace liners, and ensure waste disposal areas are tidy.
   • Maintain cleaning supplies and equipment in proper working condition.
   • Clean windows, mirrors, and glass surfaces in rooms and common areas.
2. Guest Service:
   • Greet guests politely if encountered during work and provide assistance if needed.
   • Respond to guest requests for additional supplies or special services in a timely manner.
   • Handle lost and found items according to company policy.
3. Inventory & Stocking:
   • Replenish guestroom amenities such as toiletries, tea/coffee supplies, and stationery.
   • Ensure linen carts and housekeeping closets are fully stocked and organized.
   • Report low inventory levels to the supervisor for restocking.
4. Compliance & Safety:
   • Follow Encore Hospitality’s health and safety guidelines and procedures.
   • Ensure that cleaning chemicals and equipment are used properly and stored safely.