Hotel Housekeeper

First Hospitality; Davenport (IA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Hotel and travel discounts

Professional development opportunities

Job summary

Doubletree-By-Hilton-Davenport is seeking a Room Attendant to clean and style guest rooms and public areas to brand standards, creating a welcome and relaxing environment for guests. You will deliver and exceed guest expectations, ensuring every room is prepared for arrival or return.

Responsibilities include refreshing rooms with amenities, addressing guest requests promptly, and working collaboratively with the Guest Services team and leadership to resolve challenges while upholding

Qualifications

• Strong verbal and written communication skills.
• Ability to stand and walk for 8+ hours per day.
• Must be able to lift up to 30 pounds occasionally.

Responsibilities

• Clean and style hotel rooms and public areas to brand standards with meticulous attention to detail.
• Refresh rooms with amenities, supplies, linens, and collateral for guest use.
• Identify maintenance concerns and replace items as needed to prevent guest challenges.
• Engage with guests to identify needs and ensure satisfaction.
• Collaborate with Guest Services and leadership to resolve guest issues.
• Maintain professional conduct in line with brand and company expectations.
• Follow hotel emergency procedures and assist guests during emergencies.
• Take on additional tasks as assigned by hotel leadership.

Skills

Communication skills

Physical stamina

Teamwork

Job description

What's in it for you…

• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

About this job...

Room Attendants make a long-lasting impression and greatly influence the total guest experience. Cleaning each hotel guest room and public area to brand standard ensures a welcome and relaxing environment for our guests while they’re away from home. Room Attendants create beautiful spaces and have great attention to detail, making sure each element of the room is prepared for guest arrival or return. The primary responsibility of a Room Attendant is to deliver and exceed guest expectations, clean and style hotel rooms and public areas to brand standards, promptly address guest requests and work collaboratively to resolve guest challenges.

What you'll be doing...

• Clean and style hotel rooms and public areas efficiently, to brand expectations, and with great attention to detail.
• Refresh and replenish guest rooms with amenities, supplies, linen, and applicable collateral to ensure all items are available for guest use according to brand standard.
• Take proactive approach to prevent guest challenges by inspecting work, identifying and communicating maintenance concerns, and replacing items when necessary.
• Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction.
• Take ownership to resolve guest challenges, working collaboratively with the hotel’s Guest Services team and hotel leadership.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• Take on additional tasks as necessary or assigned by hotel leadership.

Requirements...

• Effective verbal and written communication skills
• Must be able to speak, read, and write in primary language(s) used in the workplace
• 8+ hours per day; stand and walk frequently throughout the workday
• Lift, lower, and maneuver up to 30 pounds occasionally
• Reach, bend, stoop, and pivot frequently throughout the workday

Source: Hospitality Online