Hotel Housekeeper

Hiltons at McCormick Place; Chicago (IL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Hotel and travel discounts

Job summary

First Hospitality is seeking a Room Attendant in Chicago to clean and style hotel rooms and public areas to brand standards, ensuring a welcoming environment for guests.

You will refresh rooms, replenish amenities, address maintenance issues, and work with Guest Services to resolve guest concerns while maintaining professionalism and adhering to safety procedures.

Qualifications

• Must have strong verbal and written communication skills.
• Ability to speak, read, and write in the primary workplace language(s).

Responsibilities

• Clean and style hotel rooms and public areas to brand standards with great attention to detail.
• Refresh and replenish guest rooms with amenities, supplies, linen, and collateral per brand standards.
• Identify maintenance concerns and replace items when necessary.
• Engage with guests to identify needs and ensure guest satisfaction.
• Work with Guest Services and hotel leadership to resolve guest challenges.
• Maintain professionalism aligned with brand and company expectations.
• Know and communicate hotel emergency procedures and assist guests in emergencies.
• Take on additional tasks as assigned by hotel leadership.

Skills

Effective verbal and written comms

Speak/Read/Write in workplace language

Job description

What's in it for you..

• Hotel and travel discounts at worldwide destinations!

About this job...

Room Attendants make a long-lasting impression and greatly influence the total guest experience. Cleaning each hotel guest room and public area to brand standard ensures a welcome and relaxing environment for our guests while they’re away from home. Room Attendants create beautiful spaces and have great attention to detail, making sure each element of the room is prepared for guest arrival or return. The primary responsibility of a Room Attendant is to deliver and exceed guest expectations, clean and style hotel rooms and public areas to brand standards, promptly address guest requests, and work collaboratively to resolve guest challenges.

What you'll be doing...

• Clean and style hotel rooms and public areas efficiently, to brand expectations, and with great attention to detail.
• Refresh and replenish guest rooms with amenities, supplies, linen, and applicable collateral to ensure all items are available for guest use according to brand standard.
• Take proactive approach to prevent guest challenges by inspecting work, identifying and communicating maintenance concerns, and replacing items when necessary.
• Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction.
• Take ownership to resolve guest challenges, working collaboratively with the hotel’s Guest Services team and hotel leadership.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• Take on additional tasks as necessary or assigned by hotel leadership.

Requirements...

• Effective verbal and written communication skills
• Must be able to speak, read, and write in primary language(s) used in the workplace
• 8+ hours per day; stand and walk frequently throughout the workday
• Lift, lower, and maneuver up to 30 pounds occasionally
• Reach, bend, stoop, and pivot frequently throughout the workday

About First Hospitality...

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

Source: Hospitality Online