Hotel House Attendant

Pyramid East Street Austin Management LLC; Austin (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Wage package

Benefit plans

401K matching

Professional development

Bonuses

Travel perks

Growth across portfolio

Job summary

Pyramid Global Hospitality is seeking a dedicated House Person for the Cambria Hotel Austin Downtown. Join a team focused on delivering outstanding guest experiences through meticulous cleaning, attention to detail, and proactive support of the housekeeping department.

Ideal candidates have housekeeping experience, physical stamina for frequent lifting and moving, and a commitment to high standards of cleanliness across both guest rooms and public spaces.

Qualifications

• Previous professional housekeeping experience is required.
• Hotel housekeeping experience is preferred.

Responsibilities

• Engage with guests to ensure a positive stay.
• Maintain overall cleanliness of assigned areas and public spaces.
• Assist with upkeep of supplies and stockroom items.
• Communicate with Supervisor to stay aware of workloads.
• Perform duties of room attendants when needed.
• Support room attendants with heavy lifting and cleaning tasks.
• Restock guest floor supply closets with linen, supplies, and amenities.
• Handle guest inquiries to ensure total guest satisfaction.

Skills

Housekeeping

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property: At the Cambria Hotel Austin Downtown, we consistently rise above the competition.

• On day one, you will begin with a robust wage package.
• excellent benefit plans.
• a matching 401K plan.
• professional development.
• generous bonuses.
• travel perks.
• the opportunity to grow across a portfolio of 140 hotels representing all major brands.

We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the surrounding communities.

You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company.

What you will have an opportunity to do:

The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeeping team has one of the most important roles that take place in a hotel daily.

Cambria Hotel Austin Downtown is looking for a individual with great attention to detail to join our housekeeping team as a House Person. The ideal candidate creates a memorable experience for our guests through their attention to detail and care that they take in preparing and maintaining the public spaces and assisting the room attendants. This role truly is the "Heart of the House" and provides key services for our guests to truly relax and enjoy their stay. A great housekeeping team can make a guest stay go from OK to Outstanding!

The primary responsibilities of the Housekeeping Houseperson include but are not limited to:

• Engaging with guests to ensure their stay is going well
• Responsible for the overall cleanliness of assigned floors (i.e., vacuuming, buffing, etc.) while ensuring a clean environment for our guests.
• Assist the Housekeeping team with upkeep of supplies, delivery of linen, paper products, and assist with cleaning as needed.
• Communicate with Supervisor throughout shift to be aware of the work.
• Perform duties of room attendant when necessary.
• Help the room attendants with the heavy lifting when cleaning of rooms.
• Restocking of guest floor supply closets, to include linen, supplies, amenities, and any other supplies as needed by the housekeeping team.
• Clean all internal offices, emptying trash, vacuuming and dusting.
• Responsible for delivery of guest amenities and housekeeping deliveries when assigned.
• Respond appropriately to guest and associate inquiries to ensure total guest satisfaction.

What are we looking for?

Previous professional housekeeping experience required. Hotel Housekeeping experience preferred This position requires considerable physical activity, including heavy lifting, on a continuous basis throughout the shift.

• Ability to lift, carry and position loads up to 50 lbs. regularly, unassisted.
• Frequent bending, standing, and walking throughout the shift.
• Must be able to perform repetitive tasks and handle physical labor.
• Time management skills
• Ability to work on feet for an extended period
• Ability to communicate effectively with guests and staff.
• Ability to move, traverse, position self to reach corners on floors and high places.
• Ability to observe emergency conditions, including detect odors.
• Ability to position and navigate carts weighing up to 100 lbs. in tight spaces.
• Ability to operate equipment including spray bottles, vacuums, mops, brooms, dust pans, scrub pads and dusters.

Compensation: $ - $

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.