SUPERVISOR - ROOM HOUSEK

BENCHMARK; United States; On-site; USD 33,000 - 34,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Housekeeping Supervisor for The Hanover Inn. You will oversee daily housekeeping operations, engage with guests, and maintain top cleanliness standards across rooms and public spaces.

The role includes supervising staff, training new team members, and coordinating daily workflows to ensure exceptional service, with respect to safety and efficiency. This is a hands-on, on-site position at the Hanover Inn.

Qualifications

• 6 months experience in a similar Housekeeping position desirable.
• Engaging and caring personality with good time management.
• Ability to stand for extended periods and work on feet.
• Ability to communicate effectively with guests and team members.
• Ability to read room numbers, dates, and basic instructions.
• Ability to operate cleaning equipment and handle cleaning supplies safely.
• Lift, carry and position loads up to 25 lbs.

Responsibilities

• Engage with guests to ensure their stay is going well.
• Coordinate the day’s work flow and distribution of duties.
• Inspect guest rooms following highest quality standards.
• Supervise and train staff to ensure cleanliness standards.
• Assist with inventory of linen and supplies.
• Assist in completion of performance evaluations.

Skills

Housekeeping experience

Engaging personality

Time management

Communication skills

Mobility/standing

Reading room numbers

Safety with cleaning chemicals

Lifting up to 25 lbs

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

The Hanover Inn has a rich legacy of hospitality stretching all the way back to its humble beginning back in 1780 when the Inn first welcomed guests as a Tavern. Notable guests have included Presidents Monroe, Wilson, F.D.R., Eisenhower, Nixon, and Reagan. George Washington did not sleep at the inn but Booker T. Washington did. Entertainers have included Kirk Douglas, Ella Fitzgerald, Joan Baez, Art Linkletter, Mary Tyler Moore, Burt Bacharach, Duke Ellington, Lillian Gish and B.B. King. The list of writers includes F. Scott Fitzgerald, J.D. Salinger, Sinclair Lewis, Carl Sandburg, Robert Frost, and Dr. Seuss.

What you will have an opportunity to do:

The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeepers have one of the most important roles that take place in a hotel daily. We are looking for individuals with great attention to detail to join our Housekeeping team as a Supervisor. The supervisor spends most of the shift inspecting guest rooms and public space to ensure cleanliness standards are achieved. This position also trains and onboards new employees to the department. The supervisor also motivates and inspires employees so they can achieve desired results.

Your Role:

• Engage with guests to ensure their stay is going well
• Work as a team to accomplish the goal of resort/hotel cleanliness
• Coordinates the day’s work flow and distribution of duties
• Inspect guest rooms following highest quality standards.
• Hold department employees accountable for the highest quality standards.
• Supervise and train staff to ensure that standards of cleanliness are maintained.
• Assists with performing inventory of linen and supplies.
• Assists in completion of performance evaluations.
• Uses judgment and experience to distribute work, assign rooms and duties to staff
• Coordinate activities with Front Desk Supervisor and staff.
• Reports maintenance needs accordingly
• Ensures employees are using/handling cleaning chemicals safely.
• Finds coverage for callouts or when house counts increase
• Perform other related duties as requested by Management

What are we looking for? QUALIFICATIONS:

• 6 months experience in a similar Housekeeping position desirable
• Engaging and caring personality
• Time management skills
• Ability to work on feet for an extended period
• Ability to communicate effectively
• Ability to read room numbers, dates, and basic instructions.
• Ability to move, traverse, position self to reach corners on floors and high places; observe conditions, detect odors, position and navigate carts weighing up to 100 lbs in tight spaces; operate equipment including spray bottles, vacuums, mops, brooms, dust pans, scrub pads and dusters.
• Lift, carry and position loads of at least 25lbs.

Compensation:

$24 - $25

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.