Hotel Host (Guest Service Agent)

Hyatt Hotels; El Paso (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking dedicated Hotel Hosts to elevate guest experiences. In this dynamic role, you will create a welcoming atmosphere, ensuring guests feel at home while delivering exceptional service. Your responsibilities will include managing guest interactions, assisting in various hotel areas, and maintaining high standards of cleanliness and comfort. This position offers a unique opportunity to work in a fast-paced environment where your contributions directly impact guest satisfaction. If you thrive on providing meaningful experiences and enjoy working with people, this could be the perfect fit for you.

Qualifications

• Previous guest service experience is required.
• Strong command of the English language is necessary.

Responsibilities

• Provide exceptional service to hotel guests and maintain a welcoming environment.
• Assist with guest check-in/out and service meeting rooms.

Skills

Customer Service

Communication Skills

Multi-tasking

Flexibility

Education

High School Diploma or Equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Hotel Hosts contribute to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence. The Hotel Host creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. This position is responsible for the complete guest experience; to include the Hotel Host Stand, the Bakery Café, the Guest Kitchen, the e-room and the TV den, guest check in and out and the servicing of the meeting rooms.

Previous guest service experience as well as the ability to communicate well with guests is required. At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you. Discover how perfectly a hotel can fit your lifestyle.

Responsibilities:

• Customer service experience is required, preferably in a hotel or related field
• Must have schedule flexibility for both AM/PM shifts, weekends and holidays
• Requires strong command of the English language to include speaking, reading and writing
• Ability to learn quickly and work in fast paced position with guest interaction
• Must be able to multi-task
• Must be 18 years or older
• A true desire to satisfy the needs of others in a fast paced environment
• High school diploma or equivalent required
• Ability to lift, pull, and push moderate weight (minimum of 20 lbs)
• Must possess basic computer skills, i.e. Word, Excel, etc.

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