Hotel Guest Services - Orlando

Towne; Lake Buena Vista (FL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Health benefits

Retirement savings

Employee assistance program

Career growth opportunities

Paid training

Recognition programs

Job summary

The role emphasizes professional conduct, reliability in fast-paced settings, and weekend/evening availability. Compensation reflects hourly wage with growth opportunities and benefits.

Qualifications

• Outstanding customer service and communication skills.
• Reliable, professional, and calm in fast-paced environments.
• Works well independently and as part of a team.
• Able to work weekends and/or evenings.

Responsibilities

• Create positive first and last impressions.
• Welcome and assist guests, patients, and visitors with directions, wayfinding, luggage, mobility equipment, and other service-related needs.
• Support guest services, hospitality, food and beverage, and other site operations as assigned.
• Deliver exceptional experiences through service, professionalism, and hospitality.
• Maintain clean, organized, and welcoming guest areas.
• Complete required documentation and communications accurately.

Skills

Customer service

Communication

Professional demeanor

Weekend/evening availability

Job description

At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one.As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day.

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About Towne is an experienced company and trusted leader in parking and hospitality-focused solutions in the places where people live, learn, work, rejuvenate, play, and recover. We partner with our clients to create seamless, welcoming arrival-to-departure experiences that elevate how people feel, what they remember, and why they return. Our success is driven by people who show up every day with care, accountability, and a commitment to excellence. Our associates work in hotels, resorts, hospitals, medical centers, senior living communities, parking garages, and indoor or outdoor parking facilities. Schedules may include mornings, evenings, weekends, overnights, and special events.

What Drives This Role

Create memorable first impressions. Deliver exceptional experiences. Make every interaction matter.

What You'll Do

• Create positive first and last impressions
• Welcome and assist guests, patients, and visitors with directions, wayfinding, luggage, mobility equipment, and other service-related needs
• Support guest services, hospitality, food and beverage, and other site operations as assigned
• Deliver exceptional experiences through service, professionalism, and hospitality
• Maintain clean, organized, and welcoming guest areas
• Complete required documentation and communications accurately

What Makes You a Great Fit

• Outstanding customer service and communication skills
• Reliable, professional, and calm in fast-paced environments
• Works well independently and as part of a team
• Able to work weekends and/or evenings

Compensation

Towne is committed to offering competitive, fair, and commensurate compensation. Actual pay will be based on job-related skills, experience, education, training, geographic location, and other business-related factors.

The hourly base pay range for this position is $15-$16 per hour.

Our associates enjoy competitive pay, paid training, career growth opportunities, health benefits, retirement savings programs, employee assistance programs, and recognition programs.

Eligibility requirements depend on job classification, length of employment, and hours worked. Benefits are subject to change and may be governed by specific plan or program terms. Seasonal and temporary positions are not eligible for the benefits outlined above.

Physical Requirements

• Stand and walk for extended periods
• Lift, push, and pull up to 50 pounds
• Push and pull carts, wheelchairs, luggage, and other guest-related items
• Work indoors and outdoors in varying weather conditions
• Reasonable accommodation may be provided for qualified individuals with disabilities