Hotel Guest Services Associate, Kenwood Inn and Spa (Part-Time)

Four Sisters Inns; Kenwood (CA); On-site; USD 30,000 - 40,000; Part time

Job summary

Join a prestigious collection of boutique inns in California as a part-time Guest Services Associate. In this role, you'll create a warm and welcoming environment for guests, ensuring their experience is exceptional from check-in to check-out. Your passion for service and teamwork will be essential as you assist guests with reservations, provide local recommendations, and manage hotel operations when needed. With a commitment to integrity and collaboration, this dynamic role offers you the opportunity to be part of a supportive team that values growth and inclusivity. If you thrive in a fast-paced environment and enjoy making a difference in guests' experiences, this position is for you.

Benefits

Paid sick leave

Annual free night at select hotels

Discounted team member rates

Training and certification opportunities

Tax-advantaged 401K retirement plan

Qualifications

• Experience in delivering excellent guest service.
• Strong work ethic and professionalism.
• Knowledge of local attractions and travel.

Responsibilities

• Deliver excellent customer service throughout guests' stay.
• Manage arrivals and departures, ensuring smooth operations.
• Coordinate with housekeeping and kitchen teams on guest requests.

Skills

Customer Service

Teamwork

Problem Solving

Communication

Adaptability

Job description

Description

SUMMARY:

Kenwood Inn and Spa has two openings for part-time Guest Services Associates. As a Guest Service Associate, you'll be the primary contact for guests from reservation to check-out, ensuring an enjoyable stay through warm greetings, assistance in planning, answering questions, and resolving issues. Your passion for helping others, attention to detail, and dedication to exceeding guest expectations will make you a vital part of our small team.

When we need you

• New Hire 1: Sunday 2:30pm-11pm, Monday 11:30am-8pm, Thursday 11:30am-8pm
• New Hire 2: Sunday 11:30am-8pm, Tuesday 11:30am-8pm

What You'll Do

• Create a warm, friendly environment for guests and team members
• Deliver excellent customer service throughout guests' stay, being proactive and helpful
• Offer ideas to enhance guests' experience: promote packages, local recommendations, assist with reservations and appointments
• Engage with guests via in-person, email, phone, and text communication
• Handle hotel calls: answer questions, provide info on rooms and rates, manage reservations, and offer local tips
• Manage arrivals: greet guests, check-in, assign rooms, verify IDs, process payments, and assist with room directions
• Manage departures: gather feedback, resolve issues, process payments, and finalize bills
• In the absence of management, oversee hotel operations and support staff as needed
• Coordinate with housekeeping and kitchen teams on guest requests and schedule updates
• Uphold Four Sisters Inns' core values: Grace, Grit, Attentiveness, Adaptability, and Going Above & Beyond
• Promote the collection by developing knowledge of other inns and sharing information with guests
• Perform any additional duties as assigned

Perks of the Job

• Paid sick leave
• Annual free night at select Four Sisters hotels
• Discounted team member and friends & family rates
• Training and certification opportunities for career growth
• Tax-advantaged 401K retirement plan
• Being part of a prestigious California hotel collection

What You Bring to the Team

• Positive attitude and professionalism
• Experience in delivering excellent guest service
• Enjoyment in interacting with guests and team members
• Teamwork mindset and willingness to assist others
• Strong work ethic
• Knowledge of travel, local attractions, and enthusiasm for the area
• Ability to adapt to a dynamic work environment
• Calmness and grace under stress
• Desire to go above and beyond for guests and colleagues

About Four Sisters Inns

We are a collection of 17 boutique inns in California, each offering unique, personalized experiences, beautiful accommodations, and exceptional service. With 45 years of history, we are dedicated to fostering a supportive culture that values our employees, guests, and investors.

Our Company Culture

• Operate with integrity, professionalism, and respect
• Work collaboratively towards shared goals
• Provide a small team environment where contributions are valued
• Prioritize employee and guest experiences equally
• Offer growth opportunities and promote from within
• Majority woman-owned business

FOUR SISTERS INNS IS AN EQUAL OPPORTUNITY EMPLOYER

We celebrate diversity and are committed to an inclusive environment. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, age, military status, disability, or other protected characteristics.