Hotel Guest Room Specialist

Hampton Inn & Suites Dulles Airport; Sterling (VA); On-site; USD 1,400 - 23,000; Full time

Job summary

B. F. Saul Company Hospitality Group is seeking a housekeeping associate for the Hampton Inn & Suites Dulles Airport area. You will clean guestrooms to brand standards, assist guests, and support safety and quality initiatives across the property.

Required: high school diploma or GED preferred, housekeeping or laundry experience preferred, and the ability to lift up to 75 pounds. The wage range is $1–$17 per hour, with compensation based on qualifications and experience.

Qualifications

• High school diploma or GED preferred.
• Housekeeping/laundry experience preferred. Attention to detail, customer focused and the ability to perform job duties in repetitious and fast paced environment.
• Ability to lift, push and pull up to 75 pounds on a consistent basis throughout shift.
• Significant bending required.

Responsibilities

• Cleanliness: Responsible for cleaning and ensuring necessary amenities and supplies are in guest rooms. Ensures cart, linen, rooms, and equipment are clean and in working order.
• Guest Service: Accountable for guest satisfaction as it pertains to housekeeping service at the property. Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest. Works as a team player in meeting guests and department needs, and actively contributes to the efforts of other departments as necessary. Understands and follows Best Western's guest service recovery program.
• Safety/Risk Management: Ensures a clean and safe work area in compliance with Best Western's, brand, local, state and federal regulations. Inspects rooms for maintenance needs and reports any maintenance service issues. Knowledgeable on safe use of chemicals utilized within the housekeeping department. Follows all Best Western's procedures for guest/team member's incidents. Knowledgeable of hotel emergency procedures.
• Self Management: Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to Best Western's attendance policy, grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings. Responsible for proper use of all equipment and supplies.

Skills

Attention to detail

Customer service

Physical stamina

Education

High school diploma or GED

Job description

B. F. Saul Company Hospitality Group is seeking a housekeeping associate for the Hampton Inn & Suites Dulles Airport area. You will clean guestrooms to brand standards, assist guests, and support safety and quality initiatives across the property.

Required: high school diploma or GED preferred, housekeeping or laundry experience preferred, and the ability to lift up to 75 pounds. The wage range is $1–$17 per hour, with compensation based on qualifications and experience.