Hotel Guest Room Attendant

Westmont Hospitality Group; Mount Laurel Township (NJ); On-site; USD 2,066,000 - 2,480,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with employer match

Paid Time Off & Holidays

Daily meals provided

Job summary

Westmont Hospitality Group is seeking a dedicated Hotel Housekeeper for The Westin Mt Laurel in Mount Laurel, NJ. You will clean and service guest rooms according to brand standards, change linens, restock amenities, and maintain cleanliness throughout the property.

Join a team focusing on exceptional guest service, safety, and efficient operations. The role emphasizes teamwork, effective communication with supervisors, and adherence to established schedules.

Qualifications

• One year or more of hotel housekeeping experience preferred.
• Ability to follow brand standards and safety procedures.
• Excellent guest service and communication skills.

Responsibilities

• Clean and service assigned guest rooms and bathrooms following brand standards.
• Change bed linens, replenish towels and amenities.
• Dust, vacuum, mop and sanitize surfaces.
• Restock carts and maintain supply of linens and cleaning products.
• Report maintenance issues or safety concerns promptly.
• Ensure rooms are ready for guest arrivals within timeframes.

Skills

Push heavy carts

Stand long periods

Customer service

Attention to detail

Written communication

Team collaboration

Safety awareness

Time management

Job description

• Clean and service assigned guest rooms and bathrooms in accordance with hotel brand standards.
• Change bed linens, make beds, and replenish towels and guest amenities.
• Dust, vacuum, mop, and sanitize all surfaces to maintain a high standard of cleanliness.
• Restock housekeeping carts and maintain an organized supply of linens and cleaning products.
• Report maintenance issues, safety concerns, or damaged items in guest rooms and public areas promptly.
• Ensure all rooms are cleaned and ready for guest arrivals within established timeframes.
• Respond to guest requests promptly and courteously, providing exceptional guest service.
• Follow all safety, sanitation, and chemical handling procedures.
• Maintain the confidentiality and security of guest rooms and belongings.
• Assist with additional housekeeping tasks such as hallways, service areas, or special cleaning projects as assigned.
• Work collaboratively with team members and communicate effectively with supervisors regarding room status.

Essential Job Duties

• Clean and service assigned guest rooms and bathrooms in accordance with hotel brand standards.
• Change bed linens, make beds, and replenish towels and guest amenities.
• Dust, vacuum, mop, and sanitize all surfaces to maintain a high standard of cleanliness.
• Restock housekeeping carts and maintain an organized supply of linens and cleaning products.
• Report maintenance issues, safety concerns, or damaged items in guest rooms and public areas promptly.
• Ensure all rooms are cleaned and ready for guest arrivals within established timeframes.
• Respond to guest requests promptly and courteously, providing exceptional guest service.
• Follow all safety, sanitation, and chemical handling procedures.
• Maintain the confidentiality and security of guest rooms and belongings.
• Assist with additional housekeeping tasks such as hallways, service areas, or special cleaning projects as assigned.
• Work collaboratively with team members and communicate effectively with supervisors regarding room status.

Skills & Abilities

• Push Heavy carts.
• Bend and reach to dust, clean and make beds
• Stand and walk for varying lengths of time, often long periods.
• Talk to many different kinds of people to give information, answer questions and provide required services.
• Visually inspect rooms for cleanliness and guest belongings that have been left behind.
• Use written communication skills to mark completed rooms on daily paperwork.
• Move fingers, arms and hands quickly and easily to perform cleaning duties.
• Lift all equipment and supplies on and off cart.

Prior Experience

• At least one year prior hotel housekeeping experience preferred

Join Our Team and Enjoy Outstanding Benefits!

Health & Wellness Benefits

At the Westin Mt Laurel, we value our team members and are proud to offer a competitive and comprehensive benefits package. Here's what you can look forward to as part of our team:

Benefits

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Optional Life Insurance
• Long-Term Disability Insurance

Company-Paid Life Insurance

All Full-Time Associates receive company-paid life insurance coverage.

401(k) Retirement Plan

Team members are eligible to participate in our 401(k) plan after 1 year of service, having worked at least 1,000 hours and are 21 years of age or older. Plus, take advantage of our 401(k) Match to boost your retirement savings!

Paid Time Off & Holidays

After 90 days of service, Full-Time Associates earn up to 40 hours of sick time annually.

Full Time associates can enjoy holiday pay for six recognized holidays, plus a paid day off for your birthday!

After 1 year of service, Full-Time Associates are eligible to take vacation time earned in their first year up to 40 hours. Vacation accrual increases with additional years of service.

Employee Referral Program

Help grow our team and earn rewards when you refer friends or family.

Travel Perks

Enjoy discounted room rates at Marriott properties worldwide!

Daily Meals

Complimentary meal is provided to all associates during their shift.

EOE/M/F/D/V