Hotel General Manager Lead Ops, Guest Experience & Profit

Peachtree Group; Tempe (AZ); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Quarterly bonuses

Paid time off

Vacation reimbursement for R&R

Health insurance

401(k) with ER Match

Cell phone reimbursement

Hotel travel discounts

Paid holidays

Employee Assistance Program

Job summary

Peachtree Group Hospitality is seeking a General Manager to lead all hotel operations with empathy, effective communication, and a focus on financial performance. You will cultivate teamwork to deliver an outstanding guest experience across departments.

You will drive revenue growth, manage monthly P&L with regional teams, recruit top talent, and coach staff to achieve brand standards while maintaining a culture of service and accountability.

Qualifications

• Current or prior GM experience in hotels or 3+ years in rooms/operations/sales leadership.
• Ability to de-escalate distressed associates and guests to achieve the best outcome.
• Ability to learn systems technology.
• Displays a high level of professionalism and presentation skills.
• Hospitality certifications (CHA, CHRM, CHSP) a plus.

Responsibilities

• Provide leadership and strategic planning to all departments to maximize operations and guest satisfaction.
• Champion brand and company reputation to exceed performance standards.
• Contribute to financial forecasts and budgets.
• Analyze monthly P&L with regional accounting and operations teams.
• Optimize revenues (rooms, F&B) to maximize profitability.
• Provide training, development, coaching, and mentorship to staff.
• Recruit top talent through internal and external channels.
• Attend and contribute to weekly revenue meetings.
• Report as required by company and brand.

Skills

Leadership

Communication

Budgeting

P&L analysis

Forecasting

Revenue optimization

Education

Hospitality certifications

Tools

Profit Sword

Hotel Effectiveness

M3

PMS systems

Job description

You lead with empathy, effective communication, humility, innovation, and financial focus to manage all aspects of the hotel operations. As General Manager, you cultivate team synergy to deliver the ultimate guest experience.

You belong to a service culture where the regional team and company work for you.

Joining Peachtree Hospitality means you are eligible for quarterly bonuses, paid time off and receive vacation reimbursement for your R&R. Health Insurance (1of the month following hire), 401(k) plus ER Match, EPA, cell phone reimbursement, hotel travel discounts and paid holidays.

Do what you are passionate about:

• Provide leadership and strategic planning to all departments in support of our service culture to maximize operations and guest satisfaction.
• Champion brand and company reputation to exceed performance standards.
• Key contributor to financial forecasts and budgets.
• Analyze monthly P&L statements in collaboration with regional accounting and operations teams.
• Optimize revenues (room, F&B, etc.) to maximize profitability throughout the hotel.
• Establish a supportive team environment by providing training & development, coaching & counseling, and mentorship.
• Create an ambitious, fun, and loyal team, through effective retention techniques.
• Swiftly recruit top talent through internal and external creativity.
• Attend and contribute to weekly revenue meetings, hosted by the in-house regional revenue team.
• Responsible for reporting as required by company, brand and/or other requests.
• Be an active member within the local community, participating in external activities and events through volunteer work.
• Manage all hotel specific accounting duties including payroll adhering to timeliness and accuracy.

Systems Proficiency: Profit Sword, Hotel Effectiveness, M3, and Hospitality PMS systems

Basic Qualifications:

• Current/prior hotel general manager experience and/or 3+ years hotel rooms/operations and/or sales leadership experience within major brands (Hilton, Marriott, Hyatt, etc.).
• Ability to defuse distressed associates, guests resulting in the best outcome to the situation.
• Ability to learn systems technology.
• Displays a magnitude of professionalism, being your best-self.
• Excellent written, verbal and presentation skills a must.
• Hospitality certifications; CHA, CHRM, CHSP, a plus.

Peachtree Group is a privately held, fully integrated real estate investment management, lending and servicing platform. The company owns, operates, manages and develops hotels and invests in hotel- and other commercial real estate-related assets throughout the United States. Through its affiliate, Peachtree Group Hospitality Management, Peachtree manages the performance of 100+ hotels across 27 brands with 14,000+ rooms in 26 states.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.