Hotel General Manager

Kaizen Lab Inc.; Lexington (KY); On-site; USD 90,000 - 150,000; Full time

Job summary

Kaizen Lab Inc. is seeking a General Manager to provide day-to-day leadership and strategic direction for a Kentucky hotel. The GM will maximize sales and revenue while overseeing operations, accounting, sales, and guest services.

The role requires developing team members, ensuring brand standards, and building local brand awareness through effective leadership and operational execution.

Qualifications

• Bachelor’s degree in Hotel Administration or Business Administration.
• Five to ten years of prior hotel management experience.
• Deep understanding of core hotel systems (PMS, POS) and revenue management.

Responsibilities

• Oversee all hotel personnel and department heads.
• Develop and monitor programs to increase team engagement and bench strength.
• Prepare annual capital, cashflow, and sales plans; forecast budgets and drive revenue.
• Lead marketing and guest-service strategies to meet brand standards and guest expectations.

Skills

Leadership

Strategic Planning

Financial Acumen

HR & People Management

Guest Services

Education

Bachelor’s degree in Hotel Administration or Business Administration

Tools

PMS (Property Management System)

POS (Point of Sale)

Revenue management platforms

Job description

Summary/Objective

The General Manager (GM) provides day-to-day leadership andstrategic direction for the hotel. This role requires maximizing sales andrevenue and driving overall financial returns, while overseeing all operations,including accounting, sales, and guest service. The GM is also responsible fordeveloping team members, ensuring execution of brand standards, and buildinglocal brand awareness.

We have properties throughout Kentucky and some in Ohio.

Essential Functions

People & Team Leadership

• Oversee all personnel, conductingregular evaluations, and recommending or executing HR actions in accordance withcompany policies.
• Establish performance anddevelopment goals for team members, providing regular coaching, mentoring, and feedbackto enhance performance.
• Develop and monitor programs andinitiatives, including succession planning, to increase team engagement and ensurefuture bench strength.
• Organize activities and assignresponsibilities to employees to ensure overall productivity.

Financial Management & Sales

• Prepare annual capital, cashflow, and sales and marketing plans to accurately forecast budgets.
• Analyze financials to driverevenues, future profitability, and maximum return on investment.
• Partake in financial activities,including establishing room rates, setting budgets, collecting payments, and controllingexpenses.
• Use distribution channels andtechnology platforms to drive revenue and maximize market share.
• Lead capital plans and assetmanagement initiatives, including working with owners to maintain or improvethe property’s market leadership position.

Guest Experience, Brand & Responsible Business

• Drive improvement in guestsatisfaction goals by establishing and implementing services that meet orexceed guest expectations.
• Resolve issues regarding hotelservices, amenities, and policies.
• Create and apply a marketingstrategy to promote services; demonstrate brand citizenship by maintaining compliancewith all required brand and service standards.
• Act as the public relationsrepresentative to raise local community and brand awareness; coordinate withexternal parties (suppliers, agencies, etc.).
• Ensure a safe and secureenvironment for guests, colleagues, and hotel assets. Develop and carry outaction plans to reduce the hotel’s carbon footprint.
• Perform necessary operationalduties as assigned, including serving as manager on duty, welcoming and registeringguests, and evaluating hotel performance to ensure compliance with health andsafety rules.

Competencies

• Asset Management
• Service Focused
• Branding & Marketing
• Community Relations
• Operational Execution
• Strategic Leadership &Operations
• Financial Performance & Sales
• Asset Management & Projects
• Talent & Team Development
• Compliance & Risk Management

Supervisory Responsibility

This position oversees all hotel personnel and DepartmentHeads.

Work Environment

Work is generally performed within an office environment,with standard office equipment available such as computers,

desks, chairs, printers, fax machines, and telephones.

Internal/External Contacts

Daily interactions with clients and/or theirrepresentatives, and the general public.

Physical Demands

The physical demands described here are representative ofthose that must be met by an employee to successfully perform the essentialfunctions of this job.

While performing the duties of this job, the employee isregularly required to read, understand, and speak local language(s).

The employee is frequently required to sit; use hands tofinger, handle or feel; and reach with hands and arms.

The employee is required to sit, stand, walk, stoop, kneel,crawl, crouch, climb, or balance at all times to cover all various needs andpositions of the hotel. The employee must be able to stand for 5-12 hours at atime. Specific vision abilities required by this job include close vision,distance vision, color vision, peripheral vision, depth perception, and abilityto adjust focus.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of workfrequently include nights, weekends, and unpredictable hours.

Travel

Occasional travel may be required for corporate meetings,training sessions, and market analysis within the region.

Education and Training

• Bachelor’s degree / highereducation qualification / equivalent in Hotel Administration, BusinessAdministration

Experience

• Five to ten years of prior hotelmanagement experience, or equivalent combination of education and experience.
• Experience required may varybased on size and complexity of operation.

Specialized, Technical and Administrative Knowledge

• Deep understanding of core hotelsystems (PMS, POS, HVAC, Maintenance).
• Expertise in hospitalityaccounting, HR laws, OSHA standards, and regulatory compliance.
• Proficiency in distributionchannels (OTAs, GDS) and revenue management platforms.

EEO Statement

The Company provides equal employment opportunities to allindividuals regardless of their race, color, creed, religion, gender, age,sexual orientation, national origin, disability, veteran status, or any othercharacteristic protected by state, federal, or local law