Hotel General Manager

North Central Group; Fort Wayne (IN); On-site; USD 60,000 - 90,000; Full time

Job summary

Join a leading hospitality company as a Hotel General Manager at the Downtown Omaha Moxy. This role includes overseeing operations, staffing, and ensuring high standards of guest service. As part of a family-owned company, you'll enjoy professional development opportunities and various team member benefits.

Benefits

Paid Sick Time

Paid time off and anniversary day off with pay

Paid volunteer hours

Flexible schedules

Health, Dental and Vision plans

401(k) retirement plan

Worldwide hotel stays starting at $49 per night

Qualifications

• At least five years of related work experience in business management or hospitality.
• Strong customer service skills and problem-solving capabilities.
• Ability to work efficiently in a fast-paced setting.

Responsibilities

• Oversee day-to-day operations of the property.
• Manage recruitment and training of staff.
• Develop and implement budgets and revenue management plans.

Skills

Customer Service

Problem Solving

Interpersonal Skills

Organizational Skills

Attention to Detail

Education

College degree in business management, hospitality, or related field

Job description

Join our team, a 2025 USA Today Top Workplace Winner!

Now hiring a Hotel General Manager at the Downtown Omaha Moxy .

Why You’ll Love Working with Us
The Downtown Omaha Moxy is managed by NCG Hospitality, a family-owned property management company with over 45 years of proven success. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated.

Achievements for NCG Hospitality and our portfolio of properties include:

• USA Today Top Workplace Winner 2025
• WI State Journal Top Workplace 2025
• Madison Magazine Best Places to Work 2025
• AZ Central Top Workplace 2024
• Cultural Excellence Award 2024

The success of NCG Hospitality stems from our intrepid crew of Team Members, who are committed to delivering extraordinary experiences to our guests, all while upholding our company's unwavering pledge to excellence. In return, we offer our Team Members the following benefits, incentives and more.

Professional Development:

- Dedicated training and development with opportunities for growth

- Educational and professional certification assistance

Team Member Travel Perks:

- Worldwide hotel stays starting at forty-nine dollars per night

- Rate based on availability and property brand

- Free night stays at NCG Hospitality hotels

Core Benefits:

- Paid Sick Time

- Paid time off and anniversary day off with pay

- Paid volunteer hours → Earn money for community service!

- Flexible schedules

Health and Wellness:

- Health, Dental and Vision plans

- Virtual telehealth services

- Team Member Assistance Program with mental health resources

- TeleDoc confidential counseling

- Health and fitness monthly reimbursement program

Financial:

- 401(k) retirement plan

- 100% match on the first 3% and 50% match on the next 2% of team member contributions

- Same day pay

- Catch Of The Day Program → Earn money for helping other team members and guests!

- Bonus programs

- Referral program for team members

How do I make an impact on my team?

Our Hotel General Manager is dedicated to building and maintaining a great team in order to provide all guests with a first-rate customer service experience.

• Plan, develop, coordinate, and implement the day-to-day operations of the property
• Oversee property staffing to include recruitment & selection, orientation, training & development, scheduling, counseling, performance management and other team member relations issues
• Craft the budget for the property to include sales, marketing, operations and a strategic revenue management plan
• Lead the property management team to ensure that product and service quality standards are maintained
• Inspect guest rooms and public spaces to maintain standards set forth by company and property brand
• Maintain personal contact with guests, clients, and community organizations
• Ensure safety and security of the property, staff and guests and responding to all emergency situations
• Remain current on industry trends and local market activities

What does success look like in this role?

• College degree or at least five years of related work experience in business management, hospitality or related field
• Strong customer service skills to include problem-solving and complaint resolution
• Strong interpersonal, relationship building and communication skills
• Strong attention to detail and organized
• Ability to work effectively and efficiently in a fast-paced setting
• Reliability and honesty
• Desire to contribute to a supportive and effective team

Who is NCG Hospitality?
We are a leader in the ownership, development, and operations of premier hospitality properties. Established over 45 years ago, NCG Hospitality has evolved into a successful third-generation, family-owned business. We proudly own and operate over 30 properties across multiple states including Hilton and Marriott hotels, restaurants, and a conference center. We explore the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.

As you give your all to our guests on their unforgettable journeys, rest assured that we'll be there every step of the way, supporting you on your own thrilling adventure. Check out careers available at ncghospitality.com and join our growing team!

NCG Hospitality is an Equal Opportunity Employer.