Hotel General Manager

Extended Stay America; Cincinnati (OH); On-site; USD 53,000 - 76,000; Full time

Job summary

A leading hospitality company seeks a Hotel General Manager to oversee guest satisfaction and property success in Cincinnati. The role involves managing associates, ensuring compliance with brand standards, and achieving financial targets. Ideal candidates will have prior hospitality management experience and exceptional communication skills.

Benefits

Weekly Pay!

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Qualifications

• Minimum three years related hospitality management experience required.
• Conversational or proficient in Spanish is preferred.
• Effective communication skills in English necessary.

Responsibilities

• Responsible for overall hotel success and guest satisfaction.
• Ensures compliance with brand standards and manages financial goals.
• Provides leadership and training to hotel associates.

Skills

Customer service

Hospitality management

Effective communication

Leadership

Education

2-year degree

Job description

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Position Purpose and Summary

Responsible for the overall success of the hotel, ensuring guest satisfaction targets and managing the overall customer experience. This role includes achieving positive associate satisfaction, meeting financial goals, and upholding the property's reputation while maintaining company brand standards. Additionally, this role provides leadership to the property associates, ensuring that the hotel is viewed as an exceptional workplace.

Major / Key Job Duties

• Demonstrates and promotes 100% commitment to providing the best possible experience for our guests.
• Ensures all guest-related issues are resolved in a manner consistent with the company's goals and objectives.
• Ensures rooms are Guest Ready, including adhering to the highest cleanliness standards; maintaining public areas and grounds in excellent condition; and completing the Green Shield program on schedule and meeting or exceeding brand standards.
• Completes daily room and Guest Ready room inspections.
• Manages ESA Brand Standards and processes while pursuing continuous improvement.
• Ensures proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed.
• Onboards and trains new associates to include Best Day Ever and Extended Stay University training course compliance.
• Drives positive work environment through teamwork, leading by example with energy, enthusiasm, and recognition.
• Partners with District Manager to generate optimal associate performance including coaching, counseling, and enforcement of company policies in a consistent and fair manner.
• Conducts daily team meetings to communicate/discuss company updates and areas of particular hotel needs to improve performance on daily deliverables.
• Provides team members with the necessary tools and supplies to perform their jobs.
• Maintains appropriate PAR levels through Daily Visual Management to prep for weekly or monthly order cycle, including timely receipt of purchase orders. Ensures purchases made are within budget and by approved vendors.
• Efficiently manages rooms to keep all guest rooms in service.
• Effectively manages and controls labor expenses by approving Daily Punches timely and utilizing the Productivity report to monitor and adjust accordingly to align with company labor standards.
• Responsible for cash management including collection of in-house guest balances and ensuring all Corporate Lodging procedures are in place to collect payment timely.
• Ensures quality lead generation quotas are achieved through making sure GSR's collect company names from guests at check-in, mining in-house leads and in-house account maintenance, competitive set surveillance, and overall market awareness including new supply and new potential business opportunities.
• Upholds and enforces ESA standards and policy compliance at the hotel level.
• Ensures bank deposits are completed in accordance with company policy.
• Completes competitive surveillance (Sales Drive Bys).

Other Duties

• Reviews in-house rates.
• Adheres to federal, state, and local employment-related laws and regulations.
• Performs duties in all aspects of hotel operations as needed.
• Directly manages an Assistant General Manager / Team Leader.
• Actively reviews and monitors guest experience and social media websites to ensure timely and appropriate responses to postings and address issues.

Benefits

• Weekly Pay!
• Competitive Wages
• Great working environment
• Employee Recognition Programs
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health Care and Dependent Care Flexible Spending Accounts
• Employer Paid Basic Life and AD&D Insurance
• Employer Paid Long Term Disability
• Optional Employee Paid - Voluntary Benefits
  • Short-Term Disability
  • Buy-Up Long-Term Disability
  • Supplemental Life Insurance
  • Dependent Life Insurance
• 401(k) Savings Plan
• Paid Time Off
• Employee Assistance Program (EAP)
• Employee Perks Program offering discounts to major companies

Compensation

Pay ranges vary by location and experience. For example:

• Colorado, Washington, California: $53,000 - $76,000 annually
• New York City (Whitestone): $57,000 - $87,000 annually

Minimum Qualifications

Minimum three years related hospitality management (or related field) experience required; Customer experience required. Must have a valid driver's license and successfully pass a motor vehicle check.

Preferred Qualifications

2-year degree highly preferred. Basic knowledge of computers and software including email, word processing, and spreadsheets. Ability to organize multiple projects and manage staff. Conversational or proficient in Spanish.

Environmental Job Requirements

Work may involve outside weather conditions, exposure to fumes, airborne particles, and occasional heavy lifting.

Knowledge, Skills, Abilities & Competencies

Effective communication in English, with beneficial Spanish skills. Ability to manage multiple tasks and lead a team.

Employment Details

• Seniority level: Director
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality