Hotel General Manager

Four Points by Sheraton Bellingham; Bellingham (WA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

401(k) with Company match

Paid Time Off

Job summary

Four Points by Sheraton Bellingham seeks a General Manager to direct hotel operations, optimize efficiency, and maximize profits. You will oversee all departments, ensure service quality, and address guest and associate concerns promptly.

The role requires leadership, budget planning, and a track record of managing hotel operations within brand standards. A strong emphasis on safety, compliance, and performance metrics is evident.

Qualifications

• Strong leadership and teambuilding abilities.
• Excellent written and verbal communication skills.
• Strategic thinking with focus on profitability and guest satisfaction.

Responsibilities

• Directs and coordinates activities of the hotel to maximize efficiency and profits.
• Develops annual budget and marketing plans to increase market share and rates.
• Ensures compliance with brand standards and safety regulations.
• Oversees multiple departments to maintain high service levels and guest satisfaction.
• Analyzes budgets and reports to identify opportunities for improvements.

Education

Bachelor's degree

Job description

The Four Points by Sheraton, Bellingham, is proudly managed by Providence Hospitality Partners. We are based in Denver, Colorado, and were founded in 2002. We strive to operate hotels where every guest wants to stay, every associate wants to work, and every investor wants to own. We encourage and support each associate to achieve clearly defined objectives, and we pursue a proactive position to enhance the wellbeing in our communities. We provide a corporate culture that values teamwork, a strong work ethic, service to others, and personal balance.POSITION REQUIRES PREVIOUS FULL SERVICE HOTEL BRAND EXPERIENCESUMMARY: The General Manager is responsible for directing and coordinating activities of the hotel to obtain optimum efficiency and economy of operations and maximize profits. The hotel general manager plays a pivotal role in guest satisfaction by ensuring high standards of service, addressing guest and associate concerns promptly, and constantly seeking ways to enhance their experience. This role involves overseeing all departments to ensure they work in harmony and productively.DUTIES AND RESPONSIBILITIES:Prepares and presents annual budget for upcoming yearLeads the creation of annual marketing plan to maximize share and rate in upcoming yearAccountable for achieving house profit, budgeted RevPAR, and Occ IndexManages to or exceeding brand standardsEnsures the safety of all present on property and works to limit liability for all hotel activitiesKnowledgeable of local, state and federal laws including but not limited to Innkeeper Law, employment law, and OSHA regulations.Plans, develops and implements organization policies and goalsCoordinates activities of departments within the hotel to ensure operational efficiencyDirects and coordinates promotion of hotel services to develop new markets, increase share of market, and obtain competitive position in industryAnalyzes department budget requests to identify areas in which reductions can be made and allocates operating budgetConfers with administrative personnel and reviews activity, operating, and sales reports to determine changes in programs or operations requiredDirects preparation of directives to Regional Director of Operations outlining policies, programs, or operational changes that need to be implementedPromotes hotel within local associationsPerforms other related duties as assigned by managementSUPERVISORY RESPONSIBILITIES:Directly supervises employees within the department(s)Indirectly supervises employees within the department(s)Carries out supervisory responsibilities in accordance with the organization's policies and applicable lawsResponsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problemsQUALIFICATIONS:Willingness and desire to create a team learning environment and to foster a positive, fulfilling work environmentDemonstrated ability to balance department efficiency and service excellenceWillingness to assist employees in order to achieve departmental goalsDemonstrated strengths in teambuilding and leadership skillsSupervisory experience or demonstrated willingness, desire, and ability to supervise with aptitude for coaching, mentoring, training, and developing employee performanceDemonstrated ability to lead and motivate employees with confidence in work processes and goalsStrong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectivelyDemonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with employees at various levels across the company and guestsDemonstrated ability to work well with cross-functional groupsAbility to work independently, prioritize workload and deliver quality results on time while working on multiple projects simultaneously.EDUCATION AND EXPERIENCE:Bachelor's degree requiredOne to two years of previous General Manager experience at a hotelCOMPETENCIES:Technical Skills-Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.Change Management—Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates resultsDelegation-Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for resultsLeadership-Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.Managing People-Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.Business Acumen-Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.Diversity-Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.Ethics-Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.Strategic Thinking-Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.PHYSICAL DEMANDS AND WORK ENVIRONMENT:Occasionally required to stand and walkFrequently required to sitContinually required to utilize hand and finger dexterity and visual acuity to operate computer equipment and/or use a keyboardOccasionally required to lift/push/carry items less than 25 lbs.SALARY:BENEFITS:Medical, Dental, and Vision InsuranceShort-Term and Long-Term DisabilityCompany paid Basic Life and AD&D Insurance401(k) with Company matchPaid Time Off and State required sick pay8 Paid HolidaysHotel discounts by brand