Hotel Front Office Manager - Quality Inn Anderson, SC

Paragon Hotel Company; Anderson (SC); On-site; USD 45,000 - 65,000; Full time

Job summary

A quality hotel management company in South Carolina is seeking a Front Office Manager to oversee daily operations, ensuring exceptional service and maximizing room revenues. The ideal candidate should have supervisory experience in a hotel setting, strong customer service skills, and a commitment to maintaining high operational standards. Responsibilities include managing staff, budgets, and guest interactions, as well as ensuring compliance with company policies and procedures.

Qualifications

• 1+ years of experience supervising at least three associates in a hotel.
• Must have excellent attendance and punctuality.
• Knowledge in Housekeeping and Food & Beverage operations (preferred).

Responsibilities

• Provide efficient and courteous service maximizing room revenues.
• Direct and coordinate daily operations of the Front Office.
• Maintain safety and security practices, ensuring high-quality service.

Skills

Supervisory skills

Customer service orientation

Computer literacy

Education

High School diploma or equivalent

Associate’s or Bachelor’s Degree

Job description

Front Office Manager (FOM)

Principle Responsibilities & Position Purpose:

To provide efficient and courteous service to each customer and maximize room revenues by directing and coordinating the day‑to‑day operation of the Front Office, including personnel, budget performance, and financial controls in accordance with the company and brand standards. Understand and implement the mission statement, values, and culture at all times.

Pre‑Requisites (Requirements)

• 1+ years of experience supervising at least three associates at a branded, quality hotel (preferred).
• High School diploma or equivalent; Associate’s or Bachelor’s Degree preferred.
• At least two years experience in the hotel industry (preferred).
• Experience in accounting (preferred).
• Must display professionalism and have characteristics of honesty and trustworthiness.
• Must have excellent attendance and punctuality.
• Knowledge in Housekeeping and a Food & Beverage operation (preferred).

Work Environment & Context

• Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to stand for eight hours, bend, stretch, and reach.
• Long hours sometimes required. Work schedule varies and may include occasional work on holidays, weekends, and evenings.
• Must be able to push or pull 60 pounds and lift and/or carry 30 pounds.
• Where applicable, follow approved laundry procedures; understand the operation of washers and dryers and assist with folding linen according to proper standards.

Required Knowledge, Skills, and Abilities

• Supervisory skills: interview, hire, train, appraise, document, motivate.
• Knowledge of the entire property, staff services, hours of operation, types of rooms, locations, rates, and discounts.
• Safety and security measures.
• Phone etiquette and answering procedures; ability to answer inquiries about shopping, dining, entertainment, and travel directions.
• Daily hotel operations, monitoring daily events, bulletin boards, and staying up to date on changes, new procedures, and events.
• Manager on Duty functions.

Skills

• Train and develop associates through meetings, logs, etc.
• Computer literate; proficient in operating the property management system.

Abilities

Multi‑task, detail‑oriented, remain service‑centric.

Effectively communicate with guests, department heads, associates, and corporate office support staff.

Market and promote the property to increase exposure and sales.

Assist with guest issues with professionalism, maintaining a hospitable attitude.

Essential Functions

• Maintain a professional cohesive team by hiring, training, coaching, counseling, and developing the most qualified individuals.
• Promote positive morale and aggressively friendly attitudes.
• Complete administrative duties in a timely manner: schedules, payroll, inventories, orders, production controls, etc.
• Work within budgeted guidelines for maximum revenues and within labor models.
• Maintain safety and security practices and have thorough knowledge of emergency procedures.
• Ensure guests receive the highest quality product and service.
• Respond to positive and negative comments expressed in comment cards and develop strategies to improve comment card results.
• Be thoroughly familiar with the Associate Handbook; implement all rules, policies, and procedures established by the company, including those contained in the Associate Handbook.
• Maintain certification from a brand‑approved responsible vendor training program, if applicable.
• Utilize Service Recovery Log and other necessary communication logs from shift to shift.
• Perform other duties as assigned, provided the associate is capable of performing them.