Hotel Front Office Manager l Airlie Hotel & Conference Center

PM Hotel Group; Warrenton (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic and growing hotel company as a Front Desk Manager, where your leadership will inspire a dedicated team to provide outstanding guest experiences. In this pivotal role, you will oversee daily operations, manage staff, and ensure that every guest feels welcomed and valued. Your expertise in hospitality and team management will be crucial in maintaining high service standards while fostering a collaborative environment. This is an exciting opportunity to thrive in a fast-paced setting, accommodating diverse schedules and contributing to a culture of excellence. Embrace the chance to make a significant impact in a vibrant hospitality setting.

Benefits

Hotel Discounts

Food & Beverage Discounts

Flexible Schedule

Qualifications

• 2+ years of experience in hotel operations.
• 2+ years in a leadership role within a hotel.

Responsibilities

• Oversee daily front desk operations and ensure adherence to procedures.
• Manage and train front office staff while providing excellent guest service.
• Act as a liaison between General Manager and front desk team.

Skills

Hospitality Management

Team Leadership

Customer Service

Operational Management

Coaching and Mentoring

Education

High School Diploma

Bachelor's Degree in Hospitality Management

Job description

Job Category: Front Desk

Requisition Number: FRONT016424

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• Posted : May 5, 2025
• Full-Time
• On-site

Locations

Showing 1 location

Warrenton, VA 20187, USA

Description

What You’ll Do:

You will be at the center of the hotel's universe - the front office. You will have the responsibility of leading the front desk team so it runs smoothly and effectively. As a creative and dynamic leader, your passion for hospitality will inspire your team to better cater to guest needs and ensure their return. You will combine business expertise and managerial experience to enhance the ability of your team and provide quality service.

On a daily basis you will be responsible for:

• Overseeing the day-to-day operations of the front desk and associated functions. Ensure adherence to established procedures for all related activities by all supervised functions and personnel.
• Providing business expertise and strategic perspective to identify, evaluate, develop and drive guest services, understanding that extraordinary service and business decisions are not mutually exclusive.
• Overseeing and participating in guest registration and check out.
• Managing, training, and scheduling the Front Office staff
• Carrying out activities (night audit review, setting up group billing, making forecasts, controlling and placing orders for supplies, cross-departmental communication) required for the smooth functioning of the Front Office.
• Acting as a liaison between General Manager and staff

Where You’ve Been:

We’re looking for someone who has worked in hotels for at least two years and has an additional two years in a hotel leadership position (Manager+). Being a people-person is a must as you’ll be working with others constantly. You'll have some experience in coaching, mentoring, and teambuilding.

When You’re Here:

Be prepared to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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