Hotel Front Office Manager

Noble House Hotels & Resorts; Florida; On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health benefits

Travel benefits

Job summary

Noble House Hotels & Resorts is seeking a Guest Services Manager for Little Palm Island, a private island luxury resort near Key West. You will lead the Guest Services Team, including Concierge, Front Desk, Dockmaster, Dockhand, and Beach Attendant, to deliver exceptional service and unforgettable experiences for our guests.

As the driving force behind guest satisfaction, you will mentor and train a high-performing team, uphold the resort’s standards, and collaborate with leadership to maintain

Qualifications

• Experience leading a guest services team at a luxury resort.
• Ability to mentor and train staff to deliver exceptional service.
• Track record of driving guest satisfaction and service levels.

Responsibilities

• Oversee daily operations of the Guest Services Team (Concierge/Front Desk/Dockmaster/Dockhand/Beach Attendant).
• Drive guest experience service levels and execute the GM's vision.
• Hands-on leadership creating unforgettable guest experiences.

Skills

Guest experience leadership

Team leadership

Operations management

Hospitality industry knowledge

Job description

ABOUT LITTLE PALM ISLAND:

Little Palm Island is one of a kind. Situated on a private island 30 minutes from Key West, Little Palm is accessible only by the shore station via our private ferry. With a fine selection of 30 luxury suites, a Balinese-style spa, the main attraction is the exclusive waterside dining overlooking the Atlantic Ocean with sunset views and fire pits for enjoying a nightcap.

Job Type

Full-time

DESCRIPTION

Little Palm Island is one of a kind. Situated on a private island 30 minutes from Key West, Little Palm is accessible only by the shore station via our private ferry. With a fine selection of 30 luxury suites, a Balinese-style spa, the main attraction is the exclusive waterside dining overlooking the Atlantic Ocean with sunset views and fire pits for enjoying a nightcap.

For decades, guests have come to experience the exotic destination, award-winning fare, uncompromising service within a luxurious, yet comfortable island atmosphere.

With over half of the seats located right on the ocean, The Dining Room seats 100 guests and serves breakfast, lunch, and dinner. In addition, you and your team serve fine cocktails in the lounge, in-room dining, and cater to small refined private gatherings.

GUEST SERVICES MANAGER RESPONSIBILITIES

• You oversee daily Operations of the Guest Services Team to include: Concierge / Front Desk /Dockmaster / Dockhand / Beach Attendant
• As Guest Services Manager, you are the force driving guest experience service levels and executing the vision of the GM for Little Palm
• This is a hands‑on position where you are actively working side by side with your team creating unforgettable experiences for our guests to achieve desired service levels -

Requirements

WHAT SUCCESS LOOKS LIKE

As the Guest Services Manager, you are the driving force behind our Guest's experience during their stay. Your welcoming personality combined with experience leading a team at a luxury resort, will mentor and train our Guest Services team to deliver exceptional levels of service.

Naturally, you have the drive to exceed expectations for this iconic location. The highly renowned Little Palm Island Resort & Spa offers relaxing experiences of a lifetime.

OUR CULTURE: Individual Distinction, Collective Soul

The Noble House Hotel & Resorts' philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our associates. We are a group of individuals who share a passion for hospitality. We let our personalities shine with individual distinction and a collective soul. And we like to have fun.

In return, you are rewarded with a compensation package to include competitive pay, bonus opportunities, matching 401k, health benefit options, PTO, generous travel benefits and the opportunity to lead a team in paradise.

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.