Hotel Front Office Manager

Del Monte Hotel Management LLC; Cleveland (OH); On-site; USD 51,577,000 - 67,183,000; Full time

Benefits offered by this job

Hotel room discounts

Discounts on food and beverages

Professional development

Comprehensive benefits

Competitive pay

Job summary

DelMonte Hotel Group in Cleveland, OH is seeking a Front Office Operations Manager to lead the Front Office and Bistro teams, ensuring exceptional guest experiences.

This role supervises staff, handles hiring and training, manages shifts, cash controls, and policy compliance, while performing front desk duties as needed. You will coordinate with departments to uphold brand standards and drive service excellence.

Qualifications

• 1 to 3 years related experience in guest services, front desk or related professional area.
• Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience.
• Proven customer service and staff management skills.
• Ability to work as part of a team and complete tasks individually.
• Solid organizational, time-management and prioritization skills.
• Maintain a valid Driver’s License from the state which you reside with no major violations.

Responsibilities

• Assign duties and shifts to associates and observe performance to ensure adherence to hotel policies and established operating procedures.
• Ensure proper cash and key control procedures are followed.
• Answer inquiries pertaining to hotel policies and services.
• Attend staff meetings to discuss company policies and guest complaints, and to make recommendations to improve service and ensure more efficient operation.
• Perform Front Desk and Bistro duties as needed.
• Ensure food quality and service standards are being maintained for Bistro and meeting room functions.
• Ensure food sanitation and proper food handling standards are being followed.
• Provide guests with information pertaining to available services and hours of the hotel, i.e. restaurant, lounge.
• Ensure effective departmental communication through logs, daily stand up meetings and monthly department meetings.
• Ensure all brand standards and initiatives are implemented and followed.
• Perform a variety of administrative tasks including forecasting room occupancy, maintaining department budget, monitoring service trends using Guest Satisfaction results, processing department payroll, maintaining an accurate inventory of supplies, and handling any accounting and purchasing functions.
• Maintain up to date records and files.
• Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
• Ensure the cleanliness of the Front office, lobby and surrounding areas.
• Assist in checking all fixtures, equipment and conditions (lights, music, heating/cooling, furniture, wallpaper, etc.) for proper operations, settings and maintenance. Report deficiencies.

Skills

Guest services

Front desk

Staff management

Communication

Education

Associate's degree or equivalent

Tools

Cash handling

Budgeting

Job description

Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Front Office Operations Manager.

You will play a key role to ensure a great guest and colleague experience. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today – we’re waiting to hear from you!

Job Responsibilities

As a Front Office Operations Manager, you will directly supervise associates in the Front Office and Bistro Departments and carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

• Assign duties and shifts to associates and observe performance to ensure adherence to hotel policies and established operating procedures.
• Ensure proper cash and key control procedures are followed.
• Answer inquiries pertaining to hotel policies and services.
• Attend staff meetings to discuss company policies and guest complaints, and to make recommendations to improve service and ensure more efficient operation.
• Perform Front Desk and Bistro duties as needed.
• Ensure food quality and service standards are being maintained for Bistro and meeting room functions.
• Ensure food sanitation and proper food handling standards are being followed.
• Provide guests with information pertaining to available services and hours of the hotel, i.e. restaurant, lounge.
• Ensure effective departmental communication through logs, daily stand up meetings and monthly department meetings.
• Ensure all brand standards and initiatives are implemented and followed.
• Perform a variety of administrative tasks including forecasting room occupancy, maintaining department budget, monitoring service trends using Guest Satisfaction results, processing department payroll, maintaining an accurate inventory of supplies, and handling any accounting and purchasing functions.
• Maintain up to date records and files.
• Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
• Ensure the cleanliness of the Front office, lobby and surrounding areas.
• Assist in checking all fixtures, equipment and conditions (lights, music, heating/cooling, furniture, wallpaper, etc.) for proper operations, settings and maintenance. Report deficiencies.

Job Requirements

We are looking for a self-motivated Front Office Operations Manager with a strong work ethic and a drive to exceed expectations. It is also important that you have excellent communication skills.

Specific qualifications for the role include:

• 1 to 3 years related experience in guest services, front desk or related professional area
• Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience.
• Proven customer service and staff management skills
• Ability to work as part of a team and complete tasks individually
• Solid organizational, time-management and prioritization skills
• Maintain a valid Driver’s License from the state which you reside with no major violations

Benefits

As a Front Office Operations Manager with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It’s the kind of company where many of our associates come for a job, but stay for a career—the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.

Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.

• Compensation: $18.00 per hour and up based on experience (plus overtime with bonus potential)
• Comprehensive benefit packages for full-time positions
• Hotel room discounts at our locations around the globe
• Discounts on food and beverages
• Professional development and advancement opportunities

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.