Hotel Front Office Manager

Courtyard By Marriott Charlotte Airport/Billy Graham Parkway; Charlotte (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Join a leading hotel as a Hotel Front Office Manager in Charlotte. This role entails overseeing operations in a fast-paced environment and ensuring exceptional guest experiences. Ideal candidates will possess strong leadership skills and Marriott experience, including familiarity with key systems like Fosse and GXP. Flexibility for evening shifts is required.

Qualifications

• Marriott experience required.
• Flexibility to work evening shifts.
• Experience in food and beverage preferred.

Responsibilities

• Provide leadership and support during busy periods.
• Ensure accuracy in customer service tasks.
• Collaborate with housekeeping to manage room inventory.

Skills

Leadership

Critical Thinking

Customer Service

Tools

Fosse

GXP

MGS

Job description

Join to apply for the Hotel Front Office Manager role at Courtyard By Marriott Charlotte Airport/Billy Graham Parkway.

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Job Description

Hotel Front Office Manager - Courtyard by Marriott Charlotte Airport / Billy Graham Parkway.

Courtyard by Marriott Charlotte Airport / Billy Graham Parkway is a high-volume and fast-paced hotel. The Front Office Manager must have the flexibility to work evening shifts ranging from 3:00 pm to 2:00 am, including weekends and holidays. The ideal candidate will lead by example and set a “Can Do” attitude for the team, possessing above-average critical thinking skills.

Candidate Experience

Marriott experience is required, with a major emphasis on Fosse, GXP, MGS, and Marriott training standards, as well as some experience in food and beverage.

Responsibilities

• Provide solid leadership and work alongside your team during busy periods.
• Ensure all customer service-related tasks are handled accurately and promptly to enhance guest experience.
• Review Guest Ledger Reports daily and ensure all in-house guests have appropriate payments as per company policy.
• Address and close all Guest Voice notifications within Marriott's required time frame.
• Collaborate with the housekeeping manager to ensure all rooms are properly recorded in Fosse and address discrepancies.
• Assist in the Bistro restaurant when needed.
• Ensure all associates are in uniform with name tags.
• Hold a valid North Carolina driver’s license and be willing to drive the hotel shuttle if required.
• Complete scheduling within budget guidelines.
• Maintain inventory levels for front desk supplies.
• Be willing to cover open shifts when necessary.

Location

321 W. Woodlawn Road, Charlotte, NC 28217

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Hospitality

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